Warranty Coordinator

Generac Power Systems•Waukesha, WI

2d•Onsite

About The Position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. In the role of Warranty Coordinator working on-site in Waukesha, Wisconsin you will be part of the Service and Warranty team. The Warranty Coordinator is responsible for processing and adjudicating claims and providing warranty support to our authorized dealer network via phone or e-mail. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.

Requirements

High School Diploma
2 years of experience in an office setting

Nice To Haves

2 or 4 year Technical Degree
Previous experience using SAP or equivalent ERP
Strong foundation of basic mechanical and electrical fundamentals
Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems, would be a plus
Demonstrated Microsoft Office proficiency and data entry skills
Excellent phone and customer service skills along with sound reasoning skills
Excellent verbal and written communication skills
Ability to stay calm in pressure situations

Responsibilities

Analysis of warranty information and processing warranty claims per warranty guidelines.
Input service notifications and maintain database integrity.
Assist dealers in all aspects of warranty service, whether claims or registrations through the phone center or email.
Ensure internal and external customer satisfaction and compliance to all warranty specifications.
Monitor defective products and recall specific batch of products if required.
Act as SAP Super User within functional area as assigned.
Facilitate warranty recovery for both dealer and vendor network.

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