Warranty Consultant (Claim Review & Validation)

Caterpillar•Peoria, IL

3d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. As a Warranty Analyst (Claim Review & Validation) , you'll facilitate the claim review and validation process ensuring that claims adhere to policies. This is accomplished through detailed claim review and identification of improvement opportunities. This role requires collaboration with warranty team members, product groups, and Cat Insurance Services.

Requirements

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Nice To Haves

A bachelor's degree or equivalent experience
5+ years of relevant work experience
Excellent skills in collaboration, change management, attention to detail, and data analytics/interpretation
Experience working with Caterpillar dealers, product groups, or industry teams, ideally in product support
Broad company knowledge and understanding of dealer repair operations
Ability to effectively handle difficult and/or sensitive situations with appropriate professionalism to achieve desired outcomes
Knowledge of Caterpillar products, warranty polices and processes
Knowledge of Caterpillar systems (SIMS, RWA, CCSi, SCAS, Claimsi, PowerBI, Snowflake, etc)

Responsibilities

Perform detailed review of claims and identify errors and corrections
Review data, identify trends and make recommendations for claim processing improvements
Provide reporting and feedback to warranty team members
Represent Global Warranty through participation in various continuous improvement projects
Answer warranty-related questions from dealers and internal partners