Warranty Claims Analyst - Bensalem, PA
About The Position
Daily Advise sales, parts, and service managers on warranty-related matters to ensure our customers receive fair value while recovering maximum dollars. Assure that our Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents. Assure all Caterpillar and other product lines’ warranty requirements are met daily, and warranty issues are resolved immediately. Communicate with Factory Warranty Analysts and Service Operations Rep. when necessary to ensure fair claims settlement. Advises Corporate Warranty Manager without delay any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures. (i.e., Excessive Labor, partial settlements, zero settlements) Assist the Service Departments in all divisions with warranty service calls and claims processing when necessary. Analyze and process on a timely basis suspected warranty failures to determine responsibility and fair settlement of claims to all parties concerned. Weekly Analyze settlement maintenance (i.e., Status: pending, held) and process to maintain the accuracy of accounting reports. Assure, when presented, that warranty service calls are finished and invoiced without delay. Respond to inquiries and provide warranty-related data on all product lines when requested by customers, co-workers, TEPS dealers, and the credit department promptly.
Requirements
- High School Diploma or equivalent required
- Minimum 5 years experience in the heavy equipment or automotive industries and equivalent combination of training and experience, which provides the required knowledge, skills, and abilities
- Excellent communication and interpersonal skills, both verbal and written
- Experience with Microsoft Office, Excel, and Word
Nice To Haves
- Associate degree preferred
Responsibilities
- Advise sales, parts, and service managers on warranty-related matters
- Assure that our Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents
- Assure all Caterpillar and other product lines’ warranty requirements are met daily, and warranty issues are resolved immediately
- Communicate with Factory Warranty Analysts and Service Operations Rep. when necessary to ensure fair claims settlement
- Advise Corporate Warranty Manager without delay any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures
- Assist the Service Departments in all divisions with warranty service calls and claims processing when necessary
- Analyze and process on a timely basis suspected warranty failures to determine responsibility and fair settlement of claims to all parties concerned
- Analyze settlement maintenance and process to maintain the accuracy of accounting reports
- Assure, when presented, that warranty service calls are finished and invoiced without delay
- Respond to inquiries and provide warranty-related data on all product lines when requested by customers, co-workers, TEPS dealers, and the credit department promptly
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
