Warranty Auditor

MSX International•Chicago, IL

About The Position

The main purpose of the Warranty Process Review Audit Specialist is to audit the Retailer network of our client; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.

Requirements

Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience
Process-driven with strong problem-solving and investigative abilities
High level of computer literacy and ability to learn new systems
Ability to manage own workload, expenses, and travel arrangements
Clean driving record and employment background
You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience.
Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.
Ability to work independently with multi-disciplinary and multi-cultural teams.
Ability to work on given objectives
Excellent communicator and people motivation skills.
Fluency in English is essential in both written and verbal communication.
Capability to plan, book and complete travel to and from dealers independently.
Travel requirement is a minimum of 5 days per week.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
General technical understanding for repairs is required.
Proficiency in all MS Office tools, predominately Excel and Word required.
Comfortable with a fast pace of change, while ensuring continuity of current activities.
Comfortable with presenting online for virtual attendees.
Ability to perform formal analysis and provide professional written interpretations of findings.
A flexible, structured, and logical approach; being able to handle multiple tasks, think, and plan ahead and build in contingencies as required.

Nice To Haves

Client Dealer, Dealer Franchise, or other OEM Service / Warranty Management background, with demonstrable automotive audit experience
Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred
Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals / systems etc.) is preferred
The ideal candidate will have a minimum of two years’ experience in dealer Service Management with an in-depth knowledge of the motor industry

Responsibilities

Work within a national team and local management supporting the audit program
Work to a timescale, completing a set number of audits within a given timeframe.
Work to a strict set of manufacturer guidelines and parameters
Maintain customer relations with the local Region and Dealers
Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste
Carry out a fully independent warranty audits in line with the manufacturer’s parameters
Create detailed report on the audit findings including recommended actions
Fully explain the findings of the audit to all relevant Dealer staff and Management
Guide Dealers on best practices for their business
Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program
Promote the value of the audit program to Dealer management
Provide strong detailed, accurate and timely reporting to MSXI/HMA Management
Fulfil all reporting requirements as outlined in the program process manual
Complete ad hoc duties where necessary for MSXI/HMA Management
Use MSXI/HMA IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements