Warranty Analyst

Wheeler Machinery Co•Salt Lake City, UT

35m•Onsite

About The Position

We are seeking a detail-oriented and analytical warranty analyst to join our team. The ideal candidate will be responsible for managing warranty claims, analyzing warranty data, and ensuring compliance with warranty policies.

Requirements

Microsoft Office (Outlook, Word, Excel, Powerpoint, etc).
Ability to perform all work duties safely.
High School Diploma or GED
Excellent communication and interpersonal skills.
Excellent reading and writing skills
Strong attention to detail
Problem solving skills

Nice To Haves

Experience in warranty analysis or a related role.
Systems knowledge (DBS, SIS, Servicelink, SIMSi, etc)
Basic knowledge of Caterpillar equipment

Responsibilities

Review, close and invoice Caterpillar warranty claims.
Review, interpret, and summarize warranty contracts, terms, and service agreements.
Assist with warranty processes regarding EPG (third-party company)
Enroll coverages
Close and invoice work orders
Release dealer invoices
Create and participate in continuous improvement projects to meet goals and streamline processes.
Communicate warranty information to both internal and external customers.
Participate in warranty trainings
Answer warranty questions
Travel to branch store locations
Collaborate with other departments to improve product quality and customer satisfaction.
Other duties that may be assigned by management.