Warranty Administrator

KIOTI Tractor•Wendell, NC

10d•Onsite

About The Position

KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Warranty Administrator to join our team onsite in Wendell, NC. This position is responsible for the oversight, data entry, and administration of the Product Warranty Registration Database. The Warranty Administrator is also responsible for adjudication of warranty claims. This individual will work closely with Product Support staff and the Product Support Manager.

Requirements

High School Diploma and a minimum of 2 years working experience in a relevant field
Operational experience with Microsoft Office Suite products – Word, Excel, PowerPoint, Outlook, Presenter
Working experience with database applications
Ability to perform fast and accurate high-volume data entry

Nice To Haves

CRM and D365 experience preferred
Technical knowledge of diesel engines, transmission, and hydraulic systems is preferred

Responsibilities

Adjudicate Warranty Claims as required ensuring accuracy and totality of warranty claims, including supporting documentation
Review and process equipment registrations in a timely manner
Assist dealers with questions pertaining to the warranty process and warranty limitations
Assist dealers with questions pertaining to the warranty database, and registration process
Generate Vendor Warranty Cost Reports and maintain status of Warranty Recoveries
Upload new models into the Warranty Database
Prepare and upload new flat rate times for new models into the Warranty Database
Ensure dealer labor rate is current and within guidelines
Assist dealers with registration issues as needed
Make registration changes in the Warranty Database when warranty (ownership) has been transferred to a new customer
Contribute with improvements of the warranty process