Warranty Administrator

Angela Krause Ford•Alpharetta, GA

About The Position

The Warranty Administrator plays a critical role in ensuring accurate and timely processing of warranty claims while maintaining compliance with manufacturer guidelines. This role partners closely with service, parts, and accounting teams to ensure efficiency, accuracy, and customer satisfaction.

Requirements

Previous warranty administration experience preferred
Strong attention to detail and organizational skills
Ability to work collaboratively in a team environment
Proficiency in Microsoft Office
General accounting knowledge preferred
Valid driver’s license with a clean driving record

Responsibilities

Process, submit, and track manufacturer warranty claims in a timely and accurate manner
Review repair orders for completeness, accuracy, and compliance with warranty requirements
Assign proper labor operation codes, failure codes, and required administrative data
Communicate with Service Advisors to define warranty claim scope and ensure proper documentation
Coordinate with manufacturers and vendors regarding parts, claims, and reimbursements
Monitor and reconcile warranty receivables; partner with accounting to ensure prompt payment
Follow up on outstanding, rejected, or returned claims and resubmit as needed
Maintain organized records of all claims, statuses, and supporting documentation
Stay current on factory recalls, policy updates, and procedural changes
Manage inventory of parts designated for return, inspection, or disposal
Build and maintain strong relationships with manufacturer representatives and warranty partners
Provide weekly reporting to Service Management on claim status and performance
Ensure all customer and service records meet manufacturer and compliance standards
Escalate any concerns that may impact dealership operations, compliance, or customer experience