Warehouse Technician - Atlanta

Hawk-Eye Innovations (HEI)•Atlanta, GA

6d•$25•Onsite

About The Position

Join our dynamic Warehouse/Hardware team at our regional headquarters in Atlanta as a Warehouse Technician. Embark on an exciting journey within the rapidly expanding US sports technology market, collaborating with major leagues like the NFL, NHL, MLB, and NBA. As a Warehouse Technician, you'll be instrumental in supporting both office-based and on-site operations, playing a pivotal role in our service provision for the ever-developing technology sector in sports. Your responsibilities will span from inventory management to hardware builds, hardware support and logistics. Expect a diverse workload, ranging from daily operational tasks to occasional but regular duties, all aligned with the dynamic needs of our business cycle. This role also offers opportunities for career advancement, contingent upon your performance, team synergy, and our overall business growth trajectory.

Requirements

Excellent communication and organizational skills
Some experience with Click-up/ Google Suite
Ability to achieve deadlines
Ability to identify and organize priorities self-sufficiently
The ability to multitask, think analytically, and problem-solve
Must demonstrate a diligent & organized approach to resolving technical issues and supplying clear solutions
Responsibility for their own workload and upholding standards
Competent in the use of all tooling and takes responsibility for the H&S and those around them
Prepared to spend 7 days on-site per year to ensure that the Operational Team adhere to hardware processes and procedures and suggests improvements where possible. This may include operational support under rare, business-critical circumstances
Flexibility to work outside of usual office hours
Perform any reasonable requests made by your line manager on an ad hoc basis

Responsibilities

Warehouse Operations:
Cleanliness and Function:
Help check out workstations
Ensure stations are clean and functional
Maintain a functioning and clean work area for daily use:
Meeting rooms
Warehouse Shelving
Freight Area
Hardware:
Warehouse Goods In
When a delivery comes in, ensure it is updated in ClickUp and posted to the relevant Slack channel and/or stored in an appropriate location at the warehouse, and inventoried if necessary
Warehouse Goods Out
Fulfil shipment requests made via ClickUp and otherwise by gathering the requested hardware, configuring it if necessary, and ensuring it gets picked up by FedEx.
Follow individual processes for critical hardware shipped:
Servers
Installing the correct hardware
Testing server for functionality
Modules
Back-focusing/IPing
Troubleshooting Kits
Calibration Kits
Update the Slack and ClickUp workflows with progress
Inventory
Maintain a system of inventory by consistently updating the Critical Items Inventory Sheet
Update the sheet when items are taken/brought back
Add notes to equipment in the inventory system
Provide Inventory information to the Hardware Team based on current stock levels
Consistently audit the critical items inventory for accuracy
RMA of broken hardware
Build and follow processes for testing “RMA” hardware to either determine the root issue, fix the issue, or set aside to be shipped to the supplier
Follow processes and communicate with suppliers to get broken hardware fixed
ASUS Server Testing
SuperMicro Server Testing
Birger control testing
Emergent Module Stress Testing
SFP Testing
Etc.
Communicate with HQA on root causes in ClickUp and update the Critical Items Inventory Sheet with RMA notes
Rental Kits Checkout/Tracking
Follow processes to track “rental” hardware (DSLRs, Spares Kits, Calibration Kits, PPE)
Maintain the quality and cleanliness of rental kits and ensure that the proper practices are followed
Ensure stock levels are maintained to fulfil installation and maintenance needs, and report to the Hardware Lead if procurement is needed
Kit Builds
Build kits assigned by the Builds and Warehouse Lead using the provided kit list
SMART
BR
Tracking Baseball
POC
Tracking NBA
Track the progress of kit packing in ClickUp and in the Builds Master sheet
QA/QC kits before shipment to ensure quality
Coordinate any additional personnel in the warehouse to build kits in a specified time frame
Prepare the completed kit for shipment by palletizing it and securing the hardware.