Venue Technician - Atlanta

F1 Arcade•Atlanta, GA

4d•Onsite

About The Position

As a Venue Technician, you play a key role in supporting the day-to-day technical operations of the venue. Reporting to the Technology Manager, your main responsibility is to help maintain and troubleshoot our racing simulators, AV equipment, and other venue systems to ensure everything runs smoothly for our guests and team. You'll be hands-on in identifying and resolving technical issues quickly, helping to deliver an exceptional experience for everyone in the venue. Beyond technical systems, you'll also support the overall functionality of the venue by assisting with general facility tasks. This includes regularly inspecting all areas of the venue to identify maintenance needs, completing basic touch-up painting, ensuring cleanliness standards are upheld, and promptly reporting any issues to the appropriate teams. You'll work alongside the Facilities team to maintain a safe, clean, and fully operational space for both guests and team members. Your role requires a proactive mindset, strong communication skills, and the ability to adapt quickly in a fast-paced, guest-first environment. By working closely with the Technology Manager and other departments, you'll play a key part in keeping the venue looking sharp and running smoothly every day.

Requirements

At least one to two years of hands-on technical support experience in a customer-facing, fast-paced environment (e.g., hospitality, events, entertainment, or leisure).
Comfortable working with AV systems, simulators, or interactive technology, with the ability to troubleshoot and resolve issues efficiently during live operations.
Strong team player with good communication skills; able to take direction, support colleagues, and work closely with management and external partners.
Reliable, detail-oriented, and able to manage multiple tasks while maintaining a high standard of work and safety in a busy venue.
Ability to consistently demonstrate F1 Arcade Core Values.
Pursuit of Excellence
Positive Energy
Integrity
Team Spirit

Responsibilities

Carry out routine checks and basic maintenance on all key technical systems to ensure optimal performance and minimal downtime. This includes simulators, PCs, laptops, printers, radios, Point of Sale (POS) systems, and other on-site technology. You'll troubleshoot minor issues, escalate more complex problems when needed, and help ensure that all equipment is ready to deliver a seamless guest experience at all times.
Troubleshoot minor technical issues and escalate more complex problems to the Technology Manager or external engineers when needed.
Support the setup, testing, and monitoring of systems in coordination with the Technology Manager and external tech partners.
Help ensure all systems are performing as expected during venue operations.
Assist with the daily upkeep of the venue, including lighting checks, touch-up painting, basic repairs, and cleanliness inspections. Report any issues needing further attention and work with the Facilities team to ensure a safe, clean, and well-maintained environment.
Keep the Technology Manager updated on technical or facility-related issues.
Accurately log incidents, maintenance activity, and any repairs or replacements completed.
Help train and guide team members on the correct use of simulators and basic troubleshooting steps.
Provide frontline support during busy periods or events.
Assist with event setup and support audio/visual requests as needed.
Monitor usage of technical supplies and equipment, restock essential items, and assist with inventory checks.
Report low stock or equipment needs to the Technology Manager.
Carry out basic audits and regular system checks to ensure equipment is functioning safely and reliably.
Report findings and follow up on issues as directed.