Warehouse Technician

IQ Fiber•Charleston, SC

3d•Onsite

About The Position

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. This is an on-site position located in Charleston, SC. Position Summary: The Warehouse Technician is responsible for monitoring inventory and enforcing all material handling standard operating procedures, assisting with physical inventory counts, receiving and tracking Customer Premise Equipment (CPE) inventory of data modems (ONTs), Wi-Fi gateways and mesh units as well as miscellaneous installation materials. This position will also be responsible for picking, assigning and staging new equipment for field techs to pick up and for cleaning, testing and redeployment of returned customer equipment.

Requirements

High school diploma or GED.
Minimum of two years of related work experience preferred (e.g. warehouse operations and inventory management, customer service)
Excellent oral and written communications skills internally and customer-facing.
Capability to safely and skillfully operate a pallet jack, forklift, hand trucks and any other warehouse equipment
Experience using an inventory management software, NetSuite preferred
Strong time management, attention to detail, organizational, problem-solving and prioritization capabilities.
Ability to relay information in a fast-paced environment.
Must be able to lift up to 50 pounds
Ability to work independently with flexibility to perform varied tasks.
Proficiency with Microsoft Office (Excel, Word).
Ability to use a variety of different tools, such as screwdrivers and pliers
Ability to use cleaning products, including denatured alcohol, sandpaper, and paint

Nice To Haves

Experience with NetSuite and RF Smart software preferred.

Responsibilities

Inspect, verify and receive material into the warehouse.
Document material transactions into WMS system, including receiving Purchase Orders.
Communicate clearly and effectively with multiple departments and leadership.
Store, pick, package and issue material.
Create, edit, and monitor orders requested using WMS system and fulfill within 24 hours.
Restock and rotate material using FIFO (first in first out) processes.
Update team on material shortages.
Receives CPE returns and moves thru the various refurbishing statuses including cannibalization when appropriate.
Occasionally provides pickup, delivery, and loading/unloading of CPE, materials, and equipment by safely operating fleet vehicles.
Full physical counts and recurring cycle counts.
Manually loads and unloads deliveries and daily pick-ups.
Schedule pickups with freight carriers.
Inform contacts of order status.
Report submissions.
Warehouse organization and cleaning.
Continued education and training of WMS system.
Ensure that regulatory compliance requirements are met.
Address and resolve any shipment or delivery errors.
Document errors before signing and returning carrier copy.
Other duties as assigned.