Warehouse Technical Specialist

BRAINS AND MOTION EDUCATION•Lakewood, CO

3d•$20 - $20•Onsite

About The Position

Brains & Motion Education (BAM) delivers innovative STEAM, sports, and enrichment programs to students across the country. Behind every great class is reliable technology, and our Warehouse Technical Specialist plays a critical role in making sure our instructors and teams are fully supported with ready-to-go devices and systems. The Warehouse Technical Specialist is responsible for preparing, maintaining, and supporting BAM’s fleet of computers and devices. This role sits at the intersection of warehouse operations, IT support, and customer service, working closely with our Engineering team, instructors, and warehouse staff to ensure technology is ready, functional, and shipped on time. This is a hands-on, fast-paced role ideal for someone who is a self-starter, goal-driven, and excited about providing excellent service.

Requirements

Self-starter who takes ownership and follows tasks through to completion
Goal- and metrics-driven, with an interest in improving efficiency and outcomes
Team player who collaborates well across departments
Excited about providing great service and support to others
Organized, detail-oriented, and dependable

Nice To Haves

Experience imaging or configuring computers (Windows, ChromeOS, or similar)
Familiarity with device management tools (Zoho MDM a plus)
Basic hardware troubleshooting (laptops, peripherals, networking basics)
Comfortable learning new systems and workflows

Responsibilities

Device Imaging & Fleet Management Image, configure, and prepare laptops and devices for instructors and staff
Manage BAM’s device fleet using Zoho MDM, in partnership with the Engineering team
Ensure devices meet BAM standards for security, software, and performance
Track device status, assignments, and readiness
Device Evaluation & Repair Diagnose and troubleshoot hardware and software issues
Evaluate damaged or malfunctioning devices and perform basic repairs when possible
Coordinate repairs, replacements, or decommissioning as needed
Maintain clear documentation of device issues and resolutions
Warehouse & Fulfillment Support Support high-volume shipping and receiving periods alongside warehouse staff
Ensure technology is packed accurately, securely, and on schedule
Assist with inventory organization and device staging
Technical Support & Service Provide technical support to instructors and staff across BAM systems and devices
Respond to issues with a service-first, solution-oriented mindset
Communicate clearly and professionally with both technical and non-technical users
Escalate issues appropriately while owning follow-through