Warehouse Support Technician - Atlanta, GA

Novalink Solutions LLC•Atlanta, GA

4d•Onsite

About The Position

The Atlanta Public School System is seeking the services of a warehouse support technician to provide direct and indirect logistical support to IT field support techs and other SME’s who provide direct support to APS schools and administrative locations.

Requirements

2+ years' work experience (minimum) … 5 years for Lead Techs
Strong customer service skills
Knowledge of best practice security standards and techniques
Microsoft Windows certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the United States.
Must hold a valid drivers license.

Responsibilities

Monitor support tickets submitted for parts requests and promptly assign parts
Responsible for picking up obsolete equipment from schools and other APS locations
Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
Ordering parts to maintain a healthy inventory
Maintain/track all APS assets in a database
Provide project support to schools and other APS locations
Install Apple apps unto devices as required.
Troubleshoot and resolve minor wireless, network or switch issues
Troubleshoot and resolve printer (or print) issues.
Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
Perform proactive support activities including but not limited to:
Checking computer labs & media centers
Updating Apple IOS on MacBook, iPad & iPod carts
Installing and setting up Air Watch on mobile devices
Installing Windows updates and patches
Identify and update (or report) unsupported operating systems … i.e. Win XP
Ensuring that antivirus software installed on all machines
Checking Interactive White Boards (and Projectors) in classrooms
Update user and asset information in database (as necessary)
Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
Maintain exceptional customer service posture at ALL TIMES.
Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.