Warehouse Support Returns Representative

Ivoclar North America•Amherst, NY

16d•$18

About The Position

Position Purpose : To accurately identify and document customer’s returned product including equipment, consumables or teeth, and follow the items throughout the process until all related documentation and work is completed. Communicate effectively all issues involving all returns and execute other tasks of warehouse support team

Requirements

Minimum High School diploma required
Strong communication skills in speaking with customers, dealers and sale representatives
Attention to detail and accuracy a must
Strong computer skills required (Outlook, Word, Excel, Access, SAP, RECO, CRM- CCH, Google Docs)
Stong organizational skill, problem solving and multi-tasking ability required
Ability to sit or stand for up to 8 hours per day, view computer monitors, and move about effectively to fulfill the essential functions of the job
Must be willing and able to work extended hours
Must be able to lift a minimum of 50 lbs.
Candidates must be legally authorized to work in the United States on a permanent basis.
This position is not eligible for employer-based visa sponsorship now or in the future.

Nice To Haves

Product knowledge a plus

Responsibilities

Research, prepare and process North American customer returns, consignment returns, cost center returns and perform corresponding order entry
Efficiently and effectively identify the types and quantities of products/equipment/teeth received from customers, dealers and sales representatives
Process al show materials returns
Assist customers with return questions or direct calls to proper department or personnel
Provide support to managers by responding to specific return procedures and policies
Provide backup to other returns positions and other areas within Warehouse Support
Execute production order kitting, labeling
Perform other duties or assist in special projects as assigned by supervisor or manager
Monitor working area to maintain an acceptable level of LEAD 5S by ensuring a clean and safe work environment, keeping workstations neat, aisles and pathways clear of debris and clutter and labeling items/areas where applicable
Daily Vault counts of Alloys
Assist Receiving with product putaway
Assist with Replenishment