Warehouse Returns Admin

Wayfair LLC•Perris, CA

56d•$23

About The Position

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair! We are looking for a responsible associate to maintain inventory accuracy and quality of Returns product by performing investigative research to resolve issues identified by the customer, processor, and/or system. What you'll do (including but not limited to):

Requirements

Knowledge of the safety and regulatory requirements and documentation (MSDS, OSHA, Equipment Checklist, etc.)
You'll have worked with a WMS system
Ability to work mostly unsupervised in a fast paced environment while achieving expected results
Previously demonstrated ability to handle general administration tasks
Experience with Google Suite and have the ability to learn new systems quickly
Strong Google Sheet knowledge
Detail oriented
Physical strength to lift cartons up to 75 LBS consistently

Nice To Haves

6 months Returns processing experience
Familiarity with Nexus and related devices
Comfortable taking tests for permission levels

Responsibilities

You'll utilize the appropriate systems to report, research, and/or correct order issues
You will re-grade orders as needed to ensure accuracy routing of Return to appropriate destination
Collaborate with other departments, team members, and cross-functional partners to investigate and resolve order issues
Escalate all discrepancies to management