The Quality Representative contributes to meeting Langham Logistics goals of exceptional Client service, quality, process improvement, and profitability by performing the following tasks: Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials; Gathering all applicable information to determine if a shipment has a discrepancy Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately Collaborate among departments on discrepancies or questions for deviating material Assisting the Quality Manager with projects; Ensuring proper Client communication as it relates to Quality issues according to the SOPs and/or the Client Quality Agreement. Performing accurate inventory counts, identifying and tracking errors, and communicating with external and internal stakeholders to support case management. The Quality Representative is expected to: Work according to Langham Logistics company values, policies and procedures; Meet established quality and productivity metrics; Keep work areas neat and clean; Accept or reject material based on quality/regulatory standards and Client requirements; Physically check all incoming and outgoing materials for damage and other discrepancies; Identify and report discrepancies between paperwork/orders and physical product delivered; Initiate and oversee quality records in QT9; Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area; Ensuring proper documentation for client communication as it relates to discrepancies and damages Provide courteous, professional service to both internal and external stakeholders; Present a positive image of Langham Logistics.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees