Warehouse Operations Supervisor

Southwestern Companies•La Vergne, TN

About The Position

The Warehouse Operations Supervisor is responsible for the oversight of the physical space, workforce, and operational processes of Southwestern Distribution Center (SWDC). This position partners with the General Manager in fostering an inclusive culture, managing change, developing, and documenting processes. The Warehouse Operations Supervisor oversees inventory control including pick and pack line stock levels, returns, cycle counting, and receiving. This position reports to the General Manager and provides excellent service to team members and customers while demonstrating the company values and supporting the mission.

Requirements

High School Diploma or equivalent
5 years of warehouse, fulfillment, logistics, or distribution management experience with exposure to a variety of traffic contexts
Ability to work with multiple software platforms including WMS systems, Ecommerce Platforms, and SAP
Must be willing to work occasional Saturdays and overtime hours as required to support warehouse operations and meet shipping deadlines
Ability to operate machinery/equipment as required
Ability to adapt to change
Ability to work on multiple projects simultaneously while accomplishing daily tasks
Effective oral and written communication skills and excellent interpersonal skills
Attention to detail, critical thinker and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrates flexible and efficient time management and ability to prioritize workload
Ability and willingness to move with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self- starter with a strong desire to exceed expectations and capable of supporting a team
Maintains confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Willing to grow and be challenged
Attends training as requested/deemed necessary

Nice To Haves

2 years of lead or supervisory experience preferred

Responsibilities

Supervise, train, and mentor staff.
Identify professional development opportunities and provide performance feedback on an ongoing basis.
Serve as a key leader within distribution center, responsible for all operational matters related to the warehouse
Oversee inventory control including pick and pack line stock levels, returns, cycle counting, and receiving
Assist in establishing operations aligned with company policies and procedures and assemble a core support team to grow and scale operations as needed
Partner with the General Manager in fostering an inclusive culture, managing change, developing, and documenting processes
Create and uphold high safety standards and procedures
Participate in the creation of documentation i.e SOP creation and development
Responsible for warehouse layout including pick lines, storage, and project areas
Work in collaboration with the management team to coordinate workforce needs and workflow
Uphold SWDC compliance to government regulations including FDA, TDA, and OSHA
Develop and manage internal customer relationships and external customer service levels within the operation
Assist with onboarding of new customers
Actively manage warehouse operations to maximize efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees
Establish, monito, and manage operation goals
Identify trends or challenges and troubleshoot within the warehouse operation
Conduct meetings with team and attend meetings as needed
Maintain consistent communication with General Manager to enforce transparency and effectiveness
Act as manager when General Manager is unavailable
Perform other duties as assigned