Warehouse Operations Manager
About The Position
We are seeking a detail-oriented and organized Warehouse Operations Manager to serve as the primary liaison between our warehouses and internal teams. This role is crucial in ensuring the smooth execution of warehouse functions, from managing daily forecasts and inventory adjustments to coordinating custom orders and special events. This is a pivotal role within our operations team, providing an opportunity to impact key business processes and drive efficiency in a fast-paced environment. If you are a proactive, strategic thinker who thrives in a hands-on role, we encourage you to apply!
Requirements
- 8+ years of experience in operations, logistics, or inventory management
- Previous experience directly managing relationships with 3PL warehouse locations essential
- Strong communication skills, with the ability to influence and interact with stakeholders at all levels of internal and external organizations
- Ability to travel to our 3PL warehouse locations domestically and Canada up to 50% of the time
- Strong proficiency in Microsoft Excel, experience with ERP systems (NetSuite preferred) and WMS (Deposco)
- Strong analytical skills with a keen eye for detail
- Ability to work independently and prioritize in a dynamic environment
Responsibilities
- Serve as the primary point of contact for warehouse operations, managing communications, escalations, meeting coordination, and site visits.
- Provide daily forecasts for each sales channel, including seasonal billing strategies and unit totals.
- Track and compare warehouse fulfillment metrics against forecasts to ensure service level compliance and resolve discrepancies.
- Manage priority and critical orders, ensuring key account requirements are met and accurate Ship/Cancel dates are maintained.
- Execute order adjustments and maintain accurate inventory records in NetSuite, escalating issues as necessary.
- Work closely with the Logistics team to help coordinate inbound shipments, including containers and air shipments, ensuring timely receiving and processing.
- Oversee work orders, from submission and approval through to completion, ensuring accurate tracking and communication.
- Conduct regular audits of shipping files and monthly updates, identifying opportunities for process improvement.
- Collaborate on special event management, including custom orders, and personalized products, from demand planning to fulfillment.
- Drive cost efficiencies by monitoring shipping rates, carrier methods, and corrugate consumption to implement improvements, and negotiate pricing across vendors.
- Act as the point person between Leapfrog and 3PL for Deposco integration.
- Cross train with the domestic operations specialists to help troubleshoot issues that arise within the weekly order fulfillment process.
- Additional responsibilities as assigned.
Benefits
- 15 days Paid Time Off your first year, and an additional day each year thereafter (up to 25 days), as well as company paid sick days, holidays and parental leave options
- Medical, dental, and vision insurance as well as commuter benefits and additional voluntary benefits
- Annual bonus payouts for all salaried employees, and up to a 5% 401k match with no vesting period
- Summer Fridays - from Memorial Day to Labor Day enjoy half days every Friday
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
