Warehouse Operations Agent

Forward Air Services•Euless, TX

11d

About The Position

Core Responsibilities & Duties: · Safely load and unload freight from trucks and trailers · Secure freight and remove excess equipment from trailers · Attach and remove trailer identifiers, such as magnets and decals · Collect and distribute paperwork to and from drivers · Dock and move trailers through the yard as needed · Clean freight and prepare trailers for use · Identify and report any trailer damage for repairs · Maintain a clean and organized warehouse in accordance with supervisor instructions · Fulfill customer and supervisor orders promptly and accurately · Manage warehouse inventory, including scanning, marking, and labeling freight and paperwork · Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction. · Review and respond to emails in a timely manner with internal and external customers. · Dispatch, book, and monitor shipments daily using WorldTrak and other systems. · Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues. · Collaborate in a team environment to deliver seamless customer service and operational support. ·Other duties as assigned Job Requirements & Qualifications: · Bachelor’s degree in business or related field, or equivalent years of experience · Exceptional verbal and written communication skills with the ability to work with all levels of the organization · Basic to advanced computer skills · Demonstrate the ability to work in a fast-paced environment · Must be able to manually lift up to 50 lbs · Must be proficient in using email, networking programs (including Slack and Teams), and spreadsheets (including Airtable and Excel) · Must be flexible with shift hours based on operational demands · Must be able to frequently bend, squat, push and pull to retrieve inventory What We Offer: · Competitive base salary · Paid time off within the first year of employment, sick time, and holidays · Company provided life insurance · Health, vision, and dental insurance options · Commuter benefit plan · Optional supplemental life insurance · 401(k) · Wellness program · A great place to work with a terrific culture

Requirements

Bachelor’s degree in business or related field, or equivalent years of experience
Exceptional verbal and written communication skills with the ability to work with all levels of the organization
Basic to advanced computer skills
Demonstrate the ability to work in a fast-paced environment
Must be able to manually lift up to 50 lbs
Must be proficient in using email, networking programs (including Slack and Teams), and spreadsheets (including Airtable and Excel)
Must be flexible with shift hours based on operational demands
Must be able to frequently bend, squat, push and pull to retrieve inventory

Responsibilities

Safely load and unload freight from trucks and trailers
Secure freight and remove excess equipment from trailers
Attach and remove trailer identifiers, such as magnets and decals
Collect and distribute paperwork to and from drivers
Dock and move trailers through the yard as needed
Clean freight and prepare trailers for use
Identify and report any trailer damage for repairs
Maintain a clean and organized warehouse in accordance with supervisor instructions
Fulfill customer and supervisor orders promptly and accurately
Manage warehouse inventory, including scanning, marking, and labeling freight and paperwork
Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction.
Review and respond to emails in a timely manner with internal and external customers.
Dispatch, book, and monitor shipments daily using WorldTrak and other systems.
Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues.
Collaborate in a team environment to deliver seamless customer service and operational support.
Other duties as assigned