Warehouse Manager

Madhappy • Los Angeles, CA

1d • Onsite

About The Position

We are a fast-growing premium lifestyle brand launching a new warehouse operation in Downtown Los Angeles. This is a ground-floor opportunity to build and lead a fulfillment operation from day one. You will own everything from facility setup and team hiring to daily operations, shipping over 7,000 orders per month across DTC ecommerce and retail store replenishment channels. This role is ideal for someone who thrives in high-growth environments, has built or scaled warehouse operations before, and wants to shape a team and process from scratch.

Requirements

• 5+ years of warehouse or fulfillment management experience, with at least 2 years in a leadership role
• Proven experience setting up or significantly scaling a warehouse operation (not just maintaining one)
• Hands-on WMS experience (ShipHero preferred; ShipStation, ShipBob, or similar accepted)
• Strong understanding of DTC ecommerce fulfillment, including batch picking, rate shopping, and carrier management
• Experience managing retail/wholesale replenishment or B2B fulfillment alongside DTC
• Ability to build staffing plans around variable demand, including seasonal hiring and flexible scheduling
• Familiarity with California labor regulations, OSHA requirements, and workplace safety standards
• Comfort with data — you can pull reports, analyze cost-per-order trends, and use metrics to drive decisions

Nice To Haves

• Experience in apparel or fashion fulfillment (understanding of SKU proliferation, size/color matrix, poly mailer vs. box decisions)
• Track record with Amazon Shipping as a carrier
• Experience standing up a new warehouse operation
• Familiarity with Shopify order management and integrations
• Bilingual English/Spanish strongly preferred given the DTLA labor market

Responsibilities

• Stand up and launch a new ~18,000 sqft warehouse facility, including layout design, racking/shelving installation, workstation setup, and WMS configuration (ShipHero strongly preferred)
• Hire, train, and manage a team of 7–8 full-time associates (pickers, packers, receiver, replenishment) plus seasonal temps during peak periods
• Own end-to-end fulfillment for DTC ecommerce orders (poly mailer and boxed shipments) and bulk transfer orders to retail stores (25+ unit verification packing)
• Manage carrier relationships and rate shopping across USPS, UPS, FedEx, and Amazon Shipping to optimize cost and delivery speed
• Drive continuous improvement in pick rates (target: 80+ lines/hr DTC), pack rates (target: 29+ orders/hr blended), and accuracy (target: 99.8%+)
• Build variable staffing models aligned to seasonal peaks including Summer Sale, Back to School, holiday (BFCM/Christmas), and product launches throughout the year
• Oversee returns processing, receiving/putaway of inbound purchase orders, and inventory accuracy through cycle counts and bin replenishment
• Manage operating budget and track cost-per-order metrics across DTC and Transfer channels
• Implement SOPs, safety protocols, and quality control processes from the ground up
• Report on KPIs weekly including orders shipped, cost per order, accuracy rate, and on-time shipping percentage

Benefits

• Performance bonus tied to operational KPIs (accuracy, cost per order, on-time rate)
• Health, dental, and vision insurance
• Paid time off and company holidays
• Employee discount on all products
• Opportunity to build something from scratch at a brand in high-growth mode

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees