Warehouse Logistics Manager

Gulf Winds International • Seabrook, TX

1d • Onsite

About The Position

The Warehouse Logistics Managers purpose is to lead and enable their team to provide world class customer service to their customers.

Requirements

• Must possess strong communication & writing skills necessary to interface with internal and external customers.
• Must be a self-starter and willing to work with minimal supervision and execute tasks and duties at a high level.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Ability to motivate, train, lead, and evaluate the performance of team members.
• Demonstrated ability to perform duties of a Logistics Coordinator at an exemplary level.
• Bachelors degree or equivalent experience

Nice To Haves

• Prior management experience is a plus, but not required.

Responsibilities

• Creating a positive culture/team environment
• Manage customer service staff, communicate job expectations, and perform performance plans and job reviews accordingly.
• Coach, train, and motive staff to deliver a high-quality customer service experience while meeting performance objectives that align with company goals and values.
• Meet monthly with team members to improve/monitor goals and engagement and assess for professional development opportunities.
• Assist team members in complex problem resolution as needed.
• Hold team members accountable to achieving defined expectations.
• Establish and monitor goals quarterly which align to the department and company goals.
• Manage and document team additional costs.
• Manage and document team credits.
• Develop and maintain reports as needed.
• Monitor team dashboards to minimize additional costs, maximize profit, and identify process improvement opportunities.
• Perform regular team data audits of system to ensure accuracy, identify training needs, and address consistent discrepancies.
• Review margins to maximize profitability and reduce billing errors.
• Establish and maintain rapport with contract and key customers to identify and address pain points and opportunities for improvement.
• Participate in customer onboarding for key and contract accounts.
• Respond to customer feedback and ensure customer satisfaction and retention.
• Review internal systems and processes to ensure KPI are met for all Key and Contract accounts.
• Daily LC account support/questions
• Review team dashboard
• Spreadsheet: Review/enter credits
• Spreadsheet: Review/enter additional costs
• Margin reviews
• Email maintenance
• Approve time cards
• Address any OT concerns
• Review workloads
• Viva goal updates
• Review goal progress
• Send LC dashboard report
• Spreadsheet: Updating goal tracking spreadsheet
• Meeting: Workloads
• Meeting: Team huddles
• Spreadsheet: Complexity Calculator - for new customers
• Spreadsheet: LC Customer Assignments
• Spreadsheet: Team Customer Account List
• Team member shoutout
• 1 on 1 with team members
• Employee engagement activities - 2x per month
• Meeting: Sales call with Lindsey
• Meeting: Ops market call (Houston, DFW, Memphis, Mobile, Charleston, Savannah)
• Meeting: 1 on 1 with managers/Candace
• Nominate a team member for a Star (if applicable)
• Spreadsheet: Customer Service Performance Recognition
• Meeting: Town Hall
• Meeting: EDI review
• Audit accounts
• Review results of pulse survey
• Top/Bottom performers
• Team members reviews
• Review for annual raises
• Customer meetings
• Onboarding calls
• Spreadsheet: Quote Opportunities
• Team member coaching/training
• Team member accountability process
• Track service failures
• First escalation point for customer issues.
• Review rate changes advised by Sales to ensure quotes/templates/orders are updated accordingly.
• Review customer disputes on invoicing related items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level