"title":"Warehouse Fulfillment Supervisor"}

We Ship Express•Napa, CA

29d

About The Position

We Ship Express is a growing warehousing, fulfillment, and logistics company with nationwide operations, specializing in the distribution of wine, spirits, and beer. We are currently seeking a full-time Fulfillment Supervisor to join our Napa, CA team. The Fulfillment Supervisor oversees daily warehouse fulfillment operations, ensuring orders are processed accurately, efficiently, and in alignment with customer expectations. This role serves as the primary point of contact for key accounts, maintaining strong customer relationships through regular communication, proactive problem-solving, and timely resolution of inquiries. The ideal candidate is highly organized, customer-focused, and experienced in leading warehouse teams in a fast-paced environment.

Requirements

Strong inventory control skills
Excellent customer service and communication abilities (written and verbal)
Knowledge of warehouse operations best practices
Certification on all motorized warehouse equipment (or ability to obtain)
Demonstrated leadership and team motivation skills
Experience with MS Office (Outlook, Word, Excel)
Continuous improvement mindset with adaptability and willingness to learn
Strong organizational, analytical, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently and collaboratively across departments
Proficiency with WMS and other warehouse software
Ability to interact effectively with individuals at all organizational levels
Good judgment with timely and sound decision-making skills
Ability to understand and follow all safety requirements
Ability to perform physical labor as needed
Two to four years related experience or equivalent, preferably in warehouse fulfillment or logistics

Nice To Haves

Bilingual skills a plus
Experience within wine, spirits, or beverage distribution environments a plus

Responsibilities

Supervises warehouse staff and assigns daily work to ensure operational efficiency and quality
Maintains strict quality control and safety standards throughout the fulfillment and packaging process
Ensures all orders are fulfilled accurately, on-time, and in-full; reviews and prioritizes orders for picking and shipping
Serves as the main point of contact for customer inquiries related to fulfillment operations
Prepares daily account status recaps for customers and internal partners
Communicates effectively with operations, sales, and customers regarding fulfillment timelines and challenges
Identifies opportunities for continuous improvement and proactively proposes solutions
Manages inventory through system knowledge and oversight of physical storage, condition, and organization of products
Supervises inventory control functions including check-in/check-out, settlement, and reconciliation
Implements and maintains cycle count processes to ensure accurate inventory levels and investigates discrepancies
Coordinates personnel matters with the Warehouse Manager, including staffing, scheduling, overtime, training, and performance support
Develops warehouse employees on systems, SOPs, and independent task execution
Prepares required reports and administrative documentation
Supports the development and enforcement of policies and procedures
Resolves warehouse-related issues with other departments
Ensures a clean, organized, and safe warehouse environment; maintains safety training and programs
Leads by example and assists with order fulfillment as needed to meet deadlines
Performs other duties or project assignments as required to support customer needs and company success