Warehouse Customer Service Analyst

CJ Logistics • City of Industry, CA

3d

About The Position

Are you a data-savvy problem solver with a passion for customer experience and operational performance? CJ Logistics is looking for a Customer Analyst to support service excellence by turning data into action, strengthening customer relationships, and helping operations deliver on expectations every day. In this high-impact role, you'll work closely with customers and internal teams to align service expectations with operational execution. You'll analyze performance trends, support major customer initiatives, provide meaningful reporting, and help identify opportunities to improve service while reducing costs.
Why You'll Love This Role
You're not just supporting customer operations — you're helping shape the customer experience
You'll join a team that values collaboration, accountability, and continuous improvement
You'll have opportunities to analyze, influence, and drive measurable results

Requirements

• A Bachelor's degree in Business, Supply Chain, or a related field is preferred, or equivalent relevant experience.
• 3+ years of experience in transportation, logistics, customer service, or a related service-focused role.
• Strong proficiency in Microsoft Excel and experience with other Microsoft Office applications.
• Proven ability to analyze data, identify trends, and communicate actionable recommendations.
• Strong organizational, time-management, problem-solving, and communication skills.
• The ability to work effectively independently and in a team environment.
• Experience interacting with customers and cross-functional internal teams in a fast-paced environment.

Nice To Haves

• Experience with TMS (Transportation Management Systems).
• Experience with WMS, JDA, SAP, Oracle, or similar systems.
• Experience in a fast-paced logistics or supply chain environment.

Responsibilities

• Analyze & Improve: Identify service improvement opportunities by reviewing customer feedback, delivery performance, volume trends, and key service metrics.
• Monitor Performance: Analyze carrier, consignee, and operational performance using standard CJ Logistics reporting tools to highlight risks and opportunities.
• Support Customers: Respond to customer requests in a timely and professional manner, providing data, updates, and issue support as needed.
• Manage Projects & Events: Help coordinate customer promotions, major events, and new initiatives to ensure service requirements are clearly understood and successfully executed.
• Facilitate Communication: Prepare for customer meetings, maintain action item trackers, and provide updates on commitments, timelines, and open issues.
• Collaborate Cross-Functionally: Partner with warehouse teams, customer manufacturing contacts, and internal stakeholders to support volume expectations and service performance.
• Report & Inform: Deliver accurate, actionable reporting and insights to internal and external stakeholders, including performance results and operational impacts.
• Support Billing & Documentation: Assist with invoicing processes and help ensure billing and service documentation are accurate and aligned with contractual requirements.
• Advance Continuous Improvement: Stay informed on industry trends and best practices, complete required training, and contribute to process improvement efforts.

Benefits

• Competitive compensation package
• Rapid Paid! (Ability to get hours worked paid out before payday.)
• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
• Growing company with a performance record that continues to climb!
• Open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunities for advancement!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level