Analyst, Customer Service

Baxter International Inc.•Deerfield, IL

4d•$64,000 - $88,000

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. You role at Baxter Analyzes and coordinates a variety of processes which may include inventory, warehousing, logistics, transportation, import/export programs, and customer service to formulate and develop new or modified solutions to business issues affecting the supply chain function. Responsible for developing and maintaining reports, dashboards, and other visualizations to communicate findings, as well as collecting and analyzing data to identify trends, insights, and areas for improvement.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred
2-3 years in customer service, analytics, or a related field
Strong analytical and problem-solving skills
Strong communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced environment and handle multiple priorities
Working knowledge in Microsoft Office, including Word, Excel, and Outlook
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Ability to work a flexible schedule, including evenings and weekends (as needed)

Nice To Haves

Previous experience in a customer-facing role
Knowledge of medical products or the healthcare industry
Bilingual or multilingual skills
Experience with customer relationship management (CRM) software
Experience with data analysis and reporting tools (e.g. Excel, DAS, Cognos)
Experience in data mining software (e.g., Celonis)
Experience with ERP software (e.g., JDE, SAP)

Responsibilities

Develops and maintains reports, dashboards, and other visualizations to communicate findings
Collect and analyze data to identify trends, insights, and areas for improvement
Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction.
Assists in the development of business cases and proposals
Use data and analytics to inform decision-making and drive business decisions
Provides support for ad-hoc analysis and special projects
Other duties as assigned (<20%)

Benefits

Baxter offers comprehensive compensation and benefits packages for eligible roles.
Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.
Join us and enjoy the competitive compensation and benefits we offer to our employees.

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