Warehouse Customer Service Analyst (Bi-Lingual Korean/English Required)

CJ Logistics • Bloomington, CA

6d

About The Position

CJ Logistics is seeking a Customer Analyst to enhance service excellence by leveraging data to improve customer relationships and operational performance. This role involves working closely with customers and internal teams to align service expectations with operational execution, analyzing performance trends, supporting major customer initiatives, and providing insightful reporting to identify service improvement and cost reduction opportunities. The company values collaboration, accountability, and continuous improvement, offering opportunities to influence and drive measurable results. CJ Logistics America emphasizes an inclusive and diverse team, encouraging all qualified candidates to apply. The company provides integrated and multimodal logistics services globally, acting as a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant. They focus on social responsibility and sustainability, prioritizing the well-being of consumers, customers, and employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare, medical supplies, tire, and automotive. CJ Logistics is an Equal Employment Opportunity and Affirmative Action employer, prohibiting discrimination based on various characteristics.

Requirements

• 3+ years of experience in transportation, logistics, customer service, or a related service-focused role.
• Bi-Lingual proficiency in Korean and English required.
• Strong proficiency in Microsoft Excel and experience with other Microsoft Office applications.
• Proven ability to analyze data, identify trends, and communicate actionable recommendations.
• Strong organizational, time-management, problem-solving, and communication skills.
• The ability to work effectively independently and in a team environment.
• Experience interacting with customers and cross-functional internal teams in a fast-paced environment.
• Experience with TMS (Transportation Management Systems).
• Experience with WMS, JDA, SAP, Oracle, or similar systems.
• Experience in a fast-paced logistics or supply chain environment.

Nice To Haves

• A Bachelor's degree in Business, Supply Chain, or a related field is preferred, or equivalent relevant experience.

Responsibilities

• Analyze & Improve: Identify service improvement opportunities by reviewing customer feedback, delivery performance, volume trends, and key service metrics.
• Monitor Performance: Analyze carrier, consignee, and operational performance using standard CJ Logistics reporting tools to highlight risks and opportunities.
• Support Customers: Respond to customer requests in a timely and professional manner, providing data, updates, and issue support as needed.
• Manage Projects & Events: Help coordinate customer promotions, major events, and new initiatives to ensure service requirements are clearly understood and successfully executed.
• Facilitate Communication: Prepare for customer meetings, maintain action item trackers, and provide updates on commitments, timelines, and open issues.
• Collaborate Cross-Functionally: Partner with warehouse teams, customer manufacturing contacts, and internal stakeholders to support volume expectations and service performance.
• Report & Inform: Deliver accurate, actionable reporting and insights to internal and external stakeholders, including performance results and operational impacts.
• Support Billing & Documentation: Assist with invoicing processes and help ensure billing and service documentation are accurate and aligned with contractual requirements.
• Advance Continuous Improvement: Stay informed on industry trends and best practices, complete required training, and contribute to process improvement efforts.

Benefits

• Competitive compensation package
• Rapid Paid! (Ability to get hours worked paid out before payday.)
• Full health insurance (medical, dental and vision)
• 401(k)
• Life insurance
• Tuition assistance
• PTO
• Growing company with a performance record that continues to climb!
• Open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunities for advancement!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees