Warehouse Coordinator/Free Trade Zone (FTZ)

Watsco, Inc.•Guaynabo, PR

10d

About The Position

We are seeking a dedicated Foreign Trade Zone (FTZ) Operations Coordinator to serve as the central point of contact for all activities related to Carrier Puerto Rico's Foreign Trade Zone operations. Reporting to the Operations Manager with a dotted line to the President, you will manage FTZ inventory, ensure import/export compliance, and coordinate logistics and customs-related functions. This role focuses on providing exceptional internal and external stakeholder support to ensure the timely, compliant movement of goods throughout our supply chain.

Requirements

Associate degree (AA/AS) in business, logistics, supply chain management, or related field, OR Technical/business certificate or equivalent post-secondary training
Minimum 2 years in customer service, logistics, freight forwarding, or import/export compliance
Advanced Microsoft Excel skills (pivot tables, VLOOKUP, macros preferred)
Proficiency with FTZ inventory software such as Magaya or similar platforms
Strong command of Microsoft Outlook, Word, and Excel
Familiarity with CBP filing procedures (EEI, BOL, Airway Bills)
Ability to establish and maintain comprehensive digital and physical filing systems
Bilingual fluency in English and Spanish (both written and spoken)
Exceptional ability to manage complex documentation and maintain accurate records
Strong written and interpersonal communication skills; ability to interact professionally with diverse stakeholders
Capability to resolve conflicts, negotiate delivery timelines, and find creative solutions to operational challenges
Proactive approach to identifying opportunities for improvement and taking ownership of responsibilities
Ability to thrive in a dynamic, high-paced environment and respond effectively to changing priorities
Commitment to providing excellent service and support to both internal and external customers
Ability to work in a warehouse/office environment with exposure to temperature variations
Capability to sit for extended periods and use computer equipment
Availability for overtime and after-hours support as operational needs require

Nice To Haves

Foreign Trade Zone (FTZ) experience is strongly preferred
Demonstrated success managing multiple priorities in a fast-paced environment
Valid driver's license (preferred)

Responsibilities

Maintain and update the FTZ inventory database (Magaya or equivalent) including receipt, tracking, and reconciliation of all stock
Upload export/import documentation into FTZ software systems and manage CBP file closures
Conduct regular inventory and documentation audits to ensure accuracy and regulatory compliance
Serve as primary liaison with U.S. Customs & Border Protection (CBP), bonded warehouse personnel, and customs brokers
Review and verify Bills of Lading, Airway Bills, EEI filings, and export documentation for compliance prior to final audit
Ensure proper handling of bonded documentation and coordinate duty payments and financial reconciliation with Finance
Arrange optimal routing with third-party logistics (3PLs) providers, freight forwarders, and trucking companies
Provide shipping details, weight/dimension specifications, MSDS documentation, and IMO data to logistics partners
Track shipments in real time, obtain proof of delivery, and promptly resolve freight discrepancies
Reroute orders as needed and communicate status updates to internal teams and customers
Receive and process requests from internal teams and external customers via phone, email, and in-person regarding order status, product availability, invoicing, and dispute resolution
Serve as the primary point of contact for customers, freight agents, and vendors for documentation collection and comprehensive status reporting
Collaborate with Purchasing and Sales departments on PO status, inventory stocking levels, and delivery scheduling
Partner with Finance to calculate landed costs, manage duty payments, and reconcile cost variances
Generate regular reports on FTZ activity, out-of-line conditions, and compliance metrics
Maintain accurate records of all financial transactions related to FTZ operations
Maintain comprehensive, organized filing systems (digital and hard copy) for all FTZ transactions and documentation
Escalate issues affecting FTZ operations or customer satisfaction in a timely manner
Participate in overtime and after-hours coverage as required by operational demands