Warehouse Continuous Improvement & Quality Manager

Symbotic Inc.•Jackson, GA

34d•Onsite

About The Position

The Continuous Improvement (CI) & Quality Manager is responsible for driving process optimization, quality assurance, efficiency, and standardization across GreenBox's automated warehouse operations. This individual will identify performance gaps, lead data-driven improvement initiatives, facilitate daily management, and champion a culture of continuous improvement and training compliance at all levels of the organization. A key focus of this role will be leading and participating in Kaizen events, facilitating cross-functional collaboration to eliminate waste, enhance throughput, and improve safety and quality within highly automated environments. This role also maintains site QMS documentation and ensures alignment with network SOPs and operational standards. GreenBox is pioneering fulfillment as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail. GreenBox is an independently managed joint venture between Symbotic and Softbank.

Requirements

Bachelor's degree in industrial engineering, Operations Management, Supply Chain, or related field. (Or related experience)
Minimum 5 years of experience in process improvement, lean manufacturing, or warehouse operations; experience in high-automation or robotics-driven environments strongly preferred.
Proven ability to lead and participate in Kaizen or continuous improvement events with measurable outcomes.
Strong command of Lean and Six Sigma methodologies; Green or Black Belt certification preferred.
Excellent analytical and problem-solving skills; able to interpret large data sets to drive decisions.
Exceptional facilitation and communication skills with the ability to lead cross-functional teams.
Proficiency in Excel, Power BI, and warehouse management or automation software systems.
Hands-on, collaborative approach-comfortable working on the warehouse floor and interacting with all levels of the organization
Experience implementing Lean tools in automated distribution, e-commerce fulfillment, or manufacturing settings.
Knowledge of WMS, robotics integration, and automation performance metrics.
Experience training team members in Lean, Kaizen, and continuous improvement tools.
Experience with quality systems, CAPA processes, and audit support.
Certification in Lean, Six Sigma, or Operational Excellence desired.

Responsibilities

Develop and implement a site-wide continuous improvement strategy aligned with GreenBox's operational and automation goals.
Lead, facilitate, and actively participate in Kaizen events to identify root causes of inefficiencies and deliver sustainable improvements in productivity, cost, and quality.
Partner with warehouse leadership, automation engineering, IT, and supply chain teams to streamline workflows, eliminate waste, and enhance system integration.
Conduct time studies, process mapping, and value stream analysis to identify opportunities for optimization.
Collect, analyze, and present performance data using KPIs and dashboards; track impact of improvement initiatives on metrics such as throughput, cycle time, order accuracy, and cost per unit.
Lead weekly audits and root cause analysis (RCA), driving corrective and preventative actions (CAPA) and verifying sustainment.
Standardize processes across shifts and departments to support scalability and consistency as GreenBox expands its automated warehouse network.
Drive operator engagement in CI initiatives through training, coaching, and empowerment programs.
Maintain QMS documentation and compliance records; support readiness for external and internal audits.
Support the deployment of Lean methodologies (5S, visual management, standard work, mistake-proofing) to ensure adherence and sustainment of process changes.
Collaborate with leadership to prioritize improvement projects and align CI efforts with corporate strategy and site-level goals.
Lead workshops, training sessions, and post-Kaizen sustainment follow-ups to ensure results are embedded into daily operations.
Develop and maintain documentation of best practices and share learnings across GreenBox facilities.