Warehouse Associate Lead

American Furniture Warehouse•Fort Collins, CO

1d•$18 - $20•Onsite

About The Position

The role of the Warehouse Team Lead will coach the Warehouse Associates to ensure our customer service goes above and beyond the customer’s expectations. As a team lead you will assist the Warehouse Manager with schedule building, employee performance reviews, and ensure new and current policies and procedures are being followed. The role of the Warehouse Team Lead will coach the Warehouse Associates to ensure our customer service goes above and beyond the customer’s expectations. As a team lead you will assist the Warehouse Manager with schedule building, employee performance reviews, and ensure new and current policies and procedures are being followed.

Requirements

Ability to safely operate a company approved safety knife.
Must be able to learn, understand, and apply new technologies including but not limited to ipads, excel, word, etc.
Adhere to the AFW asset protection policies and identify and prevent fraud.
Knowledge of and the ability to perform the correct lifting/team lifting techniques.
Ability to maintain a clean and professional appearance.
Ability to manually manipulate furniture and merchandise to and from trucks, racking, containers, forklifts and vehicles.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.

Responsibilities

Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Accurately match packing list to vendor labels.
Coach employees to load merchandise from the dock to trailers.
Tie-in merchandise to trailers in a safe manner.
Coach employees to safely load and unload merchandise to and from pallets/skids.
Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Addresses customer complaints and resolves problems as needed.
Delegate tasks and responsibilities to appropriate personnel.
Communicates, leads, and develops teamwork with the Warehouse Team.
Ensure the correct paperwork/forms are filled out correctly.
Able to confirm that customer receives correct merchandise.
Able to work a radio frequency (RF) scanner.
Identifying and reading reports, tickets and UPC labels.
Able to have a flexible schedule and work all shifts, holidays, and weekends.
Able to communicate effectively with team members and supervisors.
All training provided by AFW.