Warehouse Associate 4 - Returns Specialist

Alfred Kärcher SE & Co. KG • Fayetteville, AR

1d • Onsite

About The Position

At Kärcher North America, Inc., we are looking for a detail-oriented and technical-minded Warehouse Associate 4 - Returns Specialist to join our team in Fayetteville. In this critical role, you will be the gatekeeper for quality and customer satisfaction, inspecting returned parts and machinery to ensure our warranty standards are met. If you enjoy troubleshooting, working with your hands, and maintaining a high standard of accuracy in a fast-paced environment, this is the role for you.

Requirements

• High school diploma or GED.
• At least 3-4 years of related experience in a warehouse or technical setting.
• Basic computer proficiency and the ability to operate (or quickly learn to operate) a forklift.
• Strong ability to read instructions, write simple correspondence, and present information clearly to customers and team members.
• Ability to solve practical problems and interpret various instructions (written, oral, or diagram).
• Proficiency in basic math, including working with American money, weights, and measurements.

Responsibilities

• Receive and inspect parts, accessories, and machinery sent in by customers and dealers for warranty evaluation.
• Diagnose and troubleshoot returned machinery to determine the cause of failure.
• Enter package contents into the computer, write credit vouchers for justified claims, and enter credit memos.
• Discuss warranty issues with customers and coordinate with customer service to provide replacement parts when necessary.
• Maintain stock supplies and assist in other warehouse areas (Warehouse 1 & 3) as needed to keep operations running smoothly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees