Warehouse Agent - FTC

Whatnot•Phoenix, AZ

5d•Onsite

About The Position

The Warehouse team is responsible for driving the best possible customer experience through order fulfillment, hand authentication, timeliness, and problem solving. Thinking quick on your feet and persevering through new problems is imperative to this team. As part of this team you will be tasked with doing anything possible to make sure our customers receive their orders and refunds as fast as possible. And if something went wrong ensuring that we are doing everything possible to make it right. Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. Here’s what we’re hoping to see in your background:

Requirements

Experience with parcel delivery, marketplace sellers, vendors, social media or supply chain operations.
Understanding of Ecommerce and Marketplace operations.
Warehouse located in Scottsdale, Arizona. Reliable transportation required.
Ambitious, go getter, creative.
“Figure it out” mindset.
Positive Customer first attitude.
Proactive problem-solver and process-improver.
Desire to enhance your career.

Nice To Haves

4 year degree required plus 1-3 years of experience working in a retail warehouse, stockroom, authenticating collectibles/sneakers/etc.

Responsibilities

Process inbound and outbound items.
Hand authenticate valuable collectibles such as Funko Pops, trading cards, etc.
Issue buyer’s product returns based on defective/damaged items.
Managing product inventory.
Host Whatnot live streams to liquidate warehouse inventory .
Package items with precision and in a timely manner.
Good physical endurance and stamina including climbing ladders and lifting up to 50 lbs. Able to twist, pull, push, bend, and stand for lengths of time.
Intermediate to advance knowledge of microsoft office programs used to process orders, manage inventory, and analyze data.
Assess then resolve issues utilizing a variety of systems, processes and technology (Asana, Zendesk, CRM, etc,.).
Research and investigate new products, listings, sellers and quality concerns.
Work with other departments to research and resolve open questions.
Collaborate with management to improve systems and supply chain efficiency.
Make quick and financially sound decisions around inventory and customer satisfaction.
Represent the company with integrity, honor, and professionalism.