Warehouse Agent - FTC

Whatnot•Phoenix, AZ

4d•Onsite

About The Position

🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 Role The Warehouse team is responsible for driving the best possible customer experience through order fulfillment, hand authentication, timeliness, and problem solving. Thinking quick on your feet and persevering through new problems is imperative to this team. As part of this team you will be tasked with doing anything possible to make sure our customers receive their orders and refunds as fast as possible. And if something went wrong ensuring that we are doing everything possible to make it right.

Requirements

Experience with parcel delivery, marketplace sellers, vendors, social media or supply chain operations.
Understanding of Ecommerce and Marketplace operations.
Warehouse located in Scottsdale, Arizona.
Reliable transportation required.
Ambitious, go getter, creative.
“Figure it out” mindset.
Positive Customer first attitude.
Proactive problem-solver and process-improver.
Desire to enhance your career.

Nice To Haves

4 year degree required plus 1-3 years of experience working in a retail warehouse, stockroom, authenticating collectibles/sneakers/etc.

Responsibilities

Process inbound and outbound items.
Hand authenticate valuable collectibles such as Funko Pops, trading cards, etc.
Issue buyer’s product returns based on defective/damaged items.
Managing product inventory.
Host Whatnot live streams to liquidate warehouse inventory .
Package items with precision and in a timely manner.
Good physical endurance and stamina including climbing ladders and lifting up to 50 lbs.
Able to twist, pull, push, bend, and stand for lengths of time.
Intermediate to advance knowledge of microsoft office programs used to process orders, manage inventory, and analyze data.
Assess then resolve issues utilizing a variety of systems, processes and technology (Asana, Zendesk, CRM, etc,.).
Research and investigate new products, listings, sellers and quality concerns.
Work with other departments to research and resolve open questions.
Collaborate with management to improve systems and supply chain efficiency.
Make quick and financially sound decisions around inventory and customer satisfaction.
Represent the company with integrity, honor, and professionalism.