Welcome Ware Agent

The Hale Hand Center • Rockledge, FL

1d

About The Position

· Be the friendly first point of contact for new and returning patients
· Answer calls and messages with professionalism, empathy, and positivity
· Help patients schedule and prepare for their visits
· Guide patients through onboarding steps and required paperwork
· Collect and update demographic and insurance information
· Support eligibility and benefits verification processes as assigned
· Communicate clearly about appointments, referrals, and next steps
· Coordinate with clinic teams to ensure a smooth patient experience
· Document interactions accurately in our systems
· Protect patient privacy and maintain HIPAA compliance at all times
· Step in to help solve patient concerns and route urgent needs appropriately

Requirements

• Customer service, patient access, call center, or medical front office experience

Nice To Haves

• Experience in outpatient or rehabilitation settings is a plus
• Familiarity with EMR or scheduling systems is helpful
• Bilingual skills are a bonus

Responsibilities

• Be the friendly first point of contact for new and returning patients
• Answer calls and messages with professionalism, empathy, and positivity
• Help patients schedule and prepare for their visits
• Guide patients through onboarding steps and required paperwork
• Collect and update demographic and insurance information
• Support eligibility and benefits verification processes as assigned
• Communicate clearly about appointments, referrals, and next steps
• Coordinate with clinic teams to ensure a smooth patient experience
• Document interactions accurately in our systems
• Protect patient privacy and maintain HIPAA compliance at all times
• Step in to help solve patient concerns and route urgent needs appropriately

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees