Ward Clerk

Saint Barnabas Medical Center•New York, NY

About The Position

Provide clerical and administrative support to the Maternal Child Health units, including answering phones, greeting families, and coordinating patient flow. Maintain organized medical records, charts, forms, and consents to support accurate documentation and regulatory compliance. Assist with processing provider orders, scheduling tests, and collaborating with nursing staff to support efficient care delivery. Enter and update information in the electronic medical record (EMR), ensuring accuracy, consistency, and confidentiality. Support patient admissions, discharges, and transfers, ensuring all documentation is complete and properly filed. Assist with newborn screening workflow, including ensuring timely completion of required forms, managing screening labels, documenting screenings, and coordinating courier pickup as appropriate. Maintain unit supplies and equipment; order materials and support inventory tracking. Communicate effectively with patients, families, nurses, providers, and interdisciplinary staff in a professional and compassionate manner. Support emergency response processes (e.g., Code calls, urgent admissions) by promptly relaying information and facilitating workflow. Other duties as assigned.

Requirements

High school diploma or equivalent required.
Prior clerical or administrative experience in a hospital or healthcare setting required.
Strong communication, multitasking, and organizational skills required.
Ability to work effectively in a fast-paced environment while maintaining professionalism under pressure.
Demonstrated reliability, attention to detail, and a commitment to patient-centered service.

Nice To Haves

Experience in Maternal Child Health (L&D, Mother-Baby, NICU, Pediatrics) highly preferred.
Experience assisting with newborn screening processes (e.g., metabolic screening forms, documentation, and coordination of results) strongly preferred.
Knowledge of medical terminology desirable.
Experience with EMR systems (e.g., EPIC) a plus.

Responsibilities

Provide clerical and administrative support to the Maternal Child Health units
Maintain organized medical records, charts, forms, and consents
Assist with processing provider orders and scheduling tests
Enter and update information in the electronic medical record (EMR)
Support patient admissions, discharges, and transfers
Assist with newborn screening workflow
Maintain unit supplies and equipment; order materials and support inventory tracking
Communicate effectively with patients, families, nurses, providers, and interdisciplinary staff
Support emergency response processes
Other duties as assigned