Ward Clerk

CASS REGIONAL MEDICAL CENTER•Harrisonville, MO

4d•Onsite

About The Position

To promote teamwork in performing clerical and receptionist duties at the nurses’ station while providing a safe environment. Performs other duties as assigned.

Requirements

Medical terminology; knowledge of ancillary departmental procedures and staffing pattern.
Good computer skills; good communication skills; ability to operate general office equipment; customer service skills and good organizational skills.
High school education required.

Nice To Haves

BLS preferred.

Responsibilities

Maintains safe and comfortable unit.
Verifies correct diet with dietary staff prior to passing tray to patient.
Answers phone in a polite and friendly manner.
Take messages for patient, family, staff, and providers and delivers them within fifteen (15) minutes.
Cleanse nurse’s station with disinfectant daily prior to shift end.
Removes malfunctioning equipment from the direct patient care area immediately upon discovering a problem.
Completes a requisition for repair and sends electronic work request before the end of the shift, pass on any issues to the next shift for follow up and provides a copy to the director before the end of shift.
Ensures that callers requesting the nurse for patient information has the HIPAA passcode.
Keeps chart and patient identification tags out of public view, continually.
Provides patient name band, fall risk, allergy band, etc. to nurse immediately upon request and as needed.
Utilizes correct patient identification at all times.
Scan all medical documents into Meditech system in a timely manner.
Utilizing the ‘AIDET’ (Acknowledge, Introduction, Duration, Explain, Thank) model, conducts an appropriate introduction, reviews the plan of care, mutually sets attainable patient goals.
Assists in ensuring supplies are stocked and orders as appropriate.
Develops and promotes performance improvement initiatives.
Plans, develops and evaluates self-objectives, annually.
Participates in planning ways to solve problems and make improvements in the Medical Surgical unit, quarterly, and as needed.
Participates in implementing planned changes and activities to improve the Medical Surgical unit quarterly, and as needed.
Evaluates planned changes and activities to improve the Medical Surgical unit, quarterly, and as needed.
Attends unit staff meetings 5= 100%, 4= 81% - 99%, 3= 75% - 80%, 2= 50% - 74%, 1= <49% annually.