Ward Clerk ED (PRN)

Ohio County Healthcare•Hartford, KY

10d•Onsite

About The Position

This job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as a detailed description of all requirements inherent in this position. Other specific job-related knowledge and skills may be required. MISSION OF DEPARTMENT: The Emergency Department of Ohio County Healthcare exists to make a difference in the lives of patient and family members seeking our assistance by providing excellence and professionalism in the care and education of our patients and their families in relation to their healthcare needs. We will transition from good to great by going above and beyond in the assistance of our patients, working in conjunction with all available services to assure the needs of the patient and his/her family is met. PURPOSE OF JOB: Performs secretarial and clerical functions for the assigned nursing unit to include proper telephone etiquette, receiving and delivering messages, ordering supplies, transcription of medical orders, entering orders into computer system, placing completed reports on charts. Retrieves charts from the HIM Department and files health care directive received into the Emergency Department. Coordinates the transfer of oral and written communication for physicians, families, other nursing units, ancillary departments and supports all departments. Provides assistance to the professional staff in the delivery of direct patient care for all age groups. Performs all tasks in accordance to hospital and nursing policies and procedures as well as in accordance to legal compliance policies and with Ohio County Healthcare purpose, vision, and values. Effectively communicate with interdisciplinary team and other Perform clerical responsibilities as required for position Maintains safe and therapeutic environment for patient care Upholds nursing policies, procedures and code of ethics Maintains and continues professional self-development Communications Identifies self by name and nursing unit when answering the phone Answers and addresses patients in a caring tone Channels messages and/or patient request to the appropriate person in a timely manner Listens attentively and request clarification and/or feedback as indicated Gives clear and concise messages Immediately gives attention to patient or visitor who presents themselves to the nursing station Assures notification of maintenance department when a patient is transferred by helicopter Frequently accesses email to stay up to date on information within the organization and provides a way of communication between staff members. Performs all procedures according to established policies and procedures of OCH and adheres to legal compliance policies as well as other regulatory issues. Clerical Responsibilities Keeps charts in proper order for the MD to see Transcribes medical orders according to Policy and Procedure. Enters orders into the computer Assists medical and nursing staff in locating the patient record Charts have the necessary forms and are stamped with patient information Makes copies of the medical record as directed for transfers Completes the daily activity sheet Orders and stocks necessary departmental supplies Errands as assigned by staff nurse, if all RN’s busy – example Wheelchair transport of patient admit/discharge Delivery of specimens Delivery of requisitions when applicable Assists with phone calls for staffing needs Files health care directives HIM retrieval for Emergency Department records as needed Maintains Safe and Therapeutic Environment for Patient Care Takes necessary safety precautions when transporting patients of all ages Reports any faulty equipment and infection or safety hazards to the staff nurse on unit All incidents are reported immediately to the nurse in charge and Incident Reports are filled out completely with assistance from staff nurse before the shift ends. Knows and responds accurately to all emergency code situations. Remains calm and follows directions. Knows and uses good body mechanics. Reports to assigned area during disaster drill or disaster and carries out assigned functions in timely manner. Keeps nursing station neat and clean and assists other nursing personnel in reducing clutter in the hallways. Includes helping the RN clean stretchers, emptying linen, replacing linen in the patient’s rooms and washes dishes in the Emergency Department lounge. Adheres to blood and body fluid precautions. Knows where to locate personal protective equipment and uses appropriately. Upholds Nursing Policies, Procedures, and Code of Ethics Code of Ethics and Standards of Nursing Practice are continually met. Performs all assigned nursing procedures of the Ohio County Nursing Department. Continuously tries to contain cost by prudent use of supplies and equipment. Recognizes and supports the patient Bill of Rights and maintains confidentiality in all hospital manners. Actions are consistent with the Ohio County Healthcare purpose, vision, and values. Employees Health policies and Exposure Control Plan followed Uphold and follows personnel policies Adheres to legal compliance issues May be requested to be member of QI team. Professional Self-Development Attends at least 3 in-services per year that pertain to assigned areas of practice. These in-services shall include at least one hour on fire, safety, and mass disaster, and at least 2 hours on infection control. Accepts supervision. Seeks guidance as needed and accepts supervisory feedback non-defensively. Accepts decisions and implements without antagonism. Participates in Performance Improvement efforts as assigned. Attends 80% (10) of staff meetings per year. Maintains BLS provider status. Exhibits Positive Human Relations and Communications Skills Promotes a harmonious working relationship within the hospital Tactful. Maintains composure and is diplomatic in all situations Treats all hospital associates, patients, and visitors with courtesy, respect, and compassion. Exhibits caring attitude toward co-workers Shows evidence of prompt and thorough response in handling assignments by the nurse. Adheres to lines of authority and uses proper channels for communication. Organizes work well and makes good use of time Forwards any patient complaints which were not addressed to the satisfaction of above to the staff nurse Dress and grooming reflect pride in self and hospital Cooperates in lending assistance to other nursing units or hospital departments when the need arises Courteous, friendly, and helpful to personnel that are temporarily coming to regularly assigned areas and also to new personnel or students. Explains work accurately and clearly. Demonstrates reliability and dependability in attendance and punctuality Perfect attendance – exceeds requirement Absent 1-5 occurrences – meets requirement Absent 6 or more occurrences – needs improvement Cooperates with staffing needs; assists with covering open shifts when needed Supports organizational accountability and demonstrates such through work

Requirements

High School Diploma or Equivalent (May be allowed to sign a GED agreement to obtain within 6-months)
Healthcare Provider BLS (obtained within six months of hire)
Ability to follow written or verbal instructions effectively
Knowledge of basic medical terminology
Basic keyboarding skills

Responsibilities

Performs secretarial and clerical functions for the assigned nursing unit to include proper telephone etiquette, receiving and delivering messages, ordering supplies, transcription of medical orders, entering orders into computer system, placing completed reports on charts.
Retrieves charts from the HIM Department and files health care directive received into the Emergency Department.
Coordinates the transfer of oral and written communication for physicians, families, other nursing units, ancillary departments and supports all departments.
Provides assistance to the professional staff in the delivery of direct patient care for all age groups.
Performs all tasks in accordance to hospital and nursing policies and procedures as well as in accordance to legal compliance policies and with Ohio County Healthcare purpose, vision, and values.
Effectively communicate with interdisciplinary team and other Perform clerical responsibilities as required for position
Maintains safe and therapeutic environment for patient care
Upholds nursing policies, procedures and code of ethics
Maintains and continues professional self-development
Immediately gives attention to patient or visitor who presents themselves to the nursing station
Assures notification of maintenance department when a patient is transferred by helicopter
Frequently accesses email to stay up to date on information within the organization and provides a way of communication between staff members.
Keeps charts in proper order for the MD to see
Transcribes medical orders according to Policy and Procedure.
Enters orders into the computer
Assists medical and nursing staff in locating the patient record
Charts have the necessary forms and are stamped with patient information
Makes copies of the medical record as directed for transfers
Completes the daily activity sheet
Orders and stocks necessary departmental supplies
Errands as assigned by staff nurse, if all RN’s busy – example Wheelchair transport of patient admit/discharge Delivery of specimens Delivery of requisitions when applicable
Assists with phone calls for staffing needs
Files health care directives HIM retrieval for Emergency Department records as needed
Takes necessary safety precautions when transporting patients of all ages
Reports any faulty equipment and infection or safety hazards to the staff nurse on unit
All incidents are reported immediately to the nurse in charge and Incident Reports are filled out completely with assistance from staff nurse before the shift ends.
Knows and responds accurately to all emergency code situations.
Remains calm and follows directions.
Knows and uses good body mechanics.
Reports to assigned area during disaster drill or disaster and carries out assigned functions in timely manner.
Keeps nursing station neat and clean and assists other nursing personnel in reducing clutter in the hallways.
Includes helping the RN clean stretchers, emptying linen, replacing linen in the patient’s rooms and washes dishes in the Emergency Department lounge.
Adheres to blood and body fluid precautions.
Knows where to locate personal protective equipment and uses appropriately.
Code of Ethics and Standards of Nursing Practice are continually met.
Performs all assigned nursing procedures of the Ohio County Nursing Department.
Continuously tries to contain cost by prudent use of supplies and equipment.
Recognizes and supports the patient Bill of Rights and maintains confidentiality in all hospital manners.
Actions are consistent with the Ohio County Healthcare purpose, vision, and values.
Employees Health policies and Exposure Control Plan followed
Uphold and follows personnel policies
Adheres to legal compliance issues
May be requested to be member of QI team.
Attends at least 3 in-services per year that pertain to assigned areas of practice. These in-services shall include at least one hour on fire, safety, and mass disaster, and at least 2 hours on infection control.
Accepts supervision.
Seeks guidance as needed and accepts supervisory feedback non-defensively.
Accepts decisions and implements without antagonism.
Participates in Performance Improvement efforts as assigned.
Attends 80% (10) of staff meetings per year.
Maintains BLS provider status.
Promotes a harmonious working relationship within the hospital
Tactful.
Maintains composure and is diplomatic in all situations
Treats all hospital associates, patients, and visitors with courtesy, respect, and compassion.
Exhibits caring attitude toward co-workers
Shows evidence of prompt and thorough response in handling assignments by the nurse.
Adheres to lines of authority and uses proper channels for communication.
Organizes work well and makes good use of time
Forwards any patient complaints which were not addressed to the satisfaction of above to the staff nurse
Dress and grooming reflect pride in self and hospital
Cooperates in lending assistance to other nursing units or hospital departments when the need arises
Courteous, friendly, and helpful to personnel that are temporarily coming to regularly assigned areas and also to new personnel or students.
Explains work accurately and clearly.
Demonstrates reliability and dependability in attendance and punctuality
Perfect attendance – exceeds requirement Absent 1-5 occurrences – meets requirement Absent 6 or more occurrences – needs improvement
Cooperates with staffing needs; assists with covering open shifts when needed
Supports organizational accountability and demonstrates such through work