Ward Clerk

The Royal Wolverhampton NHS Trust•Wolverhampton, WV

2d•Onsite

About The Position

To provide an efficient, Courteous and helpful service to Patients, their families and other Professionals when they contact the Ward. To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the Service, as outlined in the Patient Access Policy. It is expected that staff will undertake clerical duties relating to any aspect of the service It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of role are done in a timely manner. To ensure patient confidentiality is maintained at all times. Advert An opportunity has become available for a Ward Clerk/Receptionist to join our Daycase Surgical ward. The successful candidate will be expected to work afternoon shifts Tuesday to Friday but also to be flexible in covering different shifts if required. The unit is open Monday to Friday 7:00am until 20:00pm. We provide Pre and post-operative care to surgical patients across several specialities including, Orthopaedic, ENT, Maxillo Facial, General Surgery, Urology, Gynaecology, Plastic Surgery and Pain Management. The post holder will play an important role in this dynamic team in regards to forward planning of the ward and patient allocation. You will be part of a team delivering outstanding administrative support to the clinical teams. Applicants will be expected to be organised, hardworking, punctual and welcoming. The ability to work accurately to deadlines and demonstrate effective time management will be essential. The successful applicant should be computer literate and have previous fluency working in a public facing role. Experience of using patient administration systems is an advantage, however training will be provided for the successful applicant. He/she will also possess excellent communication skills as they will have daily interactions with the wider multidisciplinary team. Working for our organisation The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Requirements

Applicants will be expected to be organised, hardworking, punctual and welcoming.
The ability to work accurately to deadlines and demonstrate effective time management will be essential.
The successful applicant should be computer literate and have previous fluency working in a public facing role.
He/she will also possess excellent communication skills as they will have daily interactions with the wider multidisciplinary team.

Nice To Haves

Experience of using patient administration systems is an advantage, however training will be provided for the successful applicant.

Responsibilities

To use a range of IT systems to support the Trust requirements within the Health Record field
Respond in a professional and Courteous manner when dealing with confidential or sensitive issues.
To undertake full receptionist duties, ensuring the service is efficient and Welcoming, maintaining confidentiality at all times.
To be responsible for the security of case notes within the Department.
To accurately in-put, up-date and amend all patient related information on to the Careflow EPR system ensuring that relevant amendments are transferred to patient’s case notes as necessary.
To Register, Admit, Transfer, and Discharge patients on careflow EPR
To work within identified guidelines with regards to safeguarding.
To ensure safeguarding processes are followed in terms of documentation and reporting.
To input data from a variety of sources using a range of identified data systems accurately and timely.
To amalgamate case notes where more than one record exists and to ensure that all Case notes are filed in the recognised format.
To be responsible for the timely processing of all incoming and outgoing mail.
To undertake filing of notes, results and correspondence following Trust and Departmental policies.
To track case notes in and out of your areas of work as per trust policy
To convey appropriate information accurately and timely to a range of Professionals and Disciplines as authorised.
To ensure notifications processed as per departmental policy in a timely and accurate manner.
To attend mandatory sessions and undergo training as deemed appropriate by your line Manager.
To participate in the Trusts staff appraisal policy
To be familiar with and comply with all Directorate and Trust policies and procedures.
To undertake any tasks relevant to the work of a Health Records Clerk/Receptionist this may develop as a special requirement of the Directorate/Department.
To assist with the training and induction of newly recruited staff within the department.
Photocopy/fax documents when requested.
Enquiries should conform at all times to the rules of confidentiality regarding the release of patient information. Policies and procedures should be followed when using either photocopying or facsimile machines to transmit or copy patient’s details..
To liaise with ward staff in the ordering and receiving of goods to the Ward.
To book/arrange appointments for services provided within the appropriate Directorate
To process telephone enquiries, update patients demographic details, raise case notes if applicable, and in such cases immediately give date and time for appointments. Ensuring accuracy of Patient data
To work as a team to ensure daily coverage within the Service.
Provide patients with in-patient sick notes as appropriate and completion of patient aid forms.
To maintain records of in patients and past patients in the form of an admission book.
To arrange referrals to the multi professional team updating as directed by the nursing team in preparation for discharge.
To access pharmacy tracking system retrieving information to facilitate a timely discharge for the patient.
To take specimens to the laboratory as required.
To arrange all appropriate appointments as directed by the nursing / medical team.
To arrange transfer of patients to other areas as requested.
To ensure there are adequate stocks of stationary and notify the Senior Sister /Charge Nurse of any deficiencies.