Waiver Program Assistant

AdvanceCare Health Services•Christiana, TN

1d•Hybrid

About The Position

AdvanceCare Health Services, LLC is seeking a compassionate and dedicated Program Assistant to train for the position of Program Manager within their DDA Department. This hybrid role is essential for ensuring the well-being and independence of the individuals served by overseeing their care and maintaining compliance with state and agency requirements. It combines home office flexibility with travel for site visits, in-office work, and other responsibilities within the assigned area in Middle Tennessee. The company is a growing, non-medical, private duty home care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so that they can continue to live in their homes throughout Tennessee. They are looking for an independent and self-motivated individual with a high level of energy to join their team. The company is an equal opportunity employer and drug-free workplace.

Requirements

Live within one hour of our Hermitage, TN Office
Strong interpersonal skills with the ability to work cooperatively and courteously with diverse groups
Organizational skills and the ability to manage multiple tasks and projects simultaneously
Self-motivated and able to work independently with minimal supervision
Ability to accept constructive feedback and adjust performance accordingly
Detail-oriented with strong analytical and documentation skills
Professionalism and a positive attitude in handling sensitive situations
Knowledge of Google and Microsoft Office Suite (Word, Excel, PowerPoint) and/or business management software
Flexibility to meet the demands of the role
Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner
Ability to document required information and implement specialized protocols and program presentations
Ability to analyze documents and identify issues and improve productivity
Ability to handle all situations with professionalism and a positive attitude and be able to effectively communicate with individuals at all levels of the organization
High school diploma or GED equivalent
Satisfactory criminal background check
Flexibility to adapt and learn in a fast-paced environment
Comfortable with software and technology
Overall organized person
You will need to have a 27" or larger monitor, keyboard, and mouse to use with our company-issued laptop
You must have high-speed internet
Timely responsiveness during business hours is expected

Nice To Haves

Caregiving and office experience preferred
Previous experience in healthcare or a corporate environment is a plus

Responsibilities

Provide Training including but not limited to pre-service and in-service training
Monitors and verifies required community visits, drills (fire/storm), and evacuation plans
Facilitates monthly PCSP/ISP reviews
Cooperate with Incident/Reportable Event Investigations
Develops and implements correction action plans “CAP”
Completes weekly and monthly audits
Completes monthly site visits
Request documentation and complete client demographic entry into PHS upon admission
Ensure 24-hour visits are completed per policy
Ensures staffing plan is complete
Ensures in-service plan is complete
Enforces standard company policies and procedures and ensures staff are in compliance
Develop schedules for the new calendar year annually to include evacuation drills, medical appointments, reports, meetings, etc.
Provides completed schedules to the Program Director as requested
Ensures that program books and client’s permanent files are developed and maintained according to policy/ procedure
Updates client emergency contact lists, client personal records, health care plans, and program staff contact lists
Performs other duties as assigned and needed