Waitstaff - Catering

GLOBAL GAMING SOLUTIONS LLC•Grand Prairie, TX

About The Position

Serves guests and collects payment for meals and beverages in a friendly, courteous and professional manner. Essential Job Functions: Provide friendly, fast and helpful customer service, through the consistent practice and delivery of red carpet customer service to all guests and team members. Assures proper and timely set up for catering events. Maintains adequate levels of rolled silverware, table linens, glassware, etc. Maintains clean, well-stocked and organized work areas/stations. Serves food & beverages as ordered by customers quickly and efficiently. Communicates clearly with guests, co-workers, and supervisors. Organizes duties and work area to maximize timely service delivery to guests. Provides specific direction to support staff (busser, and bartenders) in a courteous manner as needed. Observes guests needs and responds to any additional requests and to determine when meal has been completed. Assist in other areas as needed or when directed by management. Contributes to a friendly and productive work environment; reports concerns directly to Food & Beverage Supervisor. Knows and understands the proper operation of all job-related equipment. Observes all related safety procedures when handling equipment, liquids, dishes, etc. Uses proper protective equipment as directed at all times. Uses the proper lifting techniques when handling trays, dishes, and similar items. Attends all departmental and company-mandated meetings as required. Immediately reports all workplace injuries to the Food & Beverage Supervisor. Reports any unsafe acts, conditions, or equipment to the Food & Beverage Supervisor. Knows all appropriate first aid kit(s) locations and eyewash stations. Knows the location of the fire-fighting equipment and fire exits for the area. Maintains clean uniform at all times. Dependability, good attendance, and occasional overtime required. May be required to work evenings, weekends, or holidays as scheduled. Other duties as assigned.

Requirements

High school diploma or GED; or 2 years related experience and/or training; or combination
Excellent customer service and communications skills required
Ability to apply common understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardize situations
Ability to read and comprehend simple instructions, short correspondence, and memos
Capacity write simple correspondence and possess basic mathematical skills
Outgoing personality and positive attitude
Strong knowledge of bar operations, service procedures and function
Basic math skills
Ability to handle money and operate a cash register quickly and efficiently
Be able to work in a standing position for long periods of time (up to 5 hours)
Possess honesty and integrity
Have good memory when handling multiple orders
Ability to listen well, communicate effectively and follow instructions
Excellent communication skills required
Ability to interact positively with customers, employees and management personnel
Ability to work independently with minimum supervision
Ability to prioritize, multi-task and be flexible
Ability to work as part of a team and with constant interruptions
Ability to work in a fast-paced environment
Two years of food and beverage operation experience required
Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
Texas Alcoholic Beverage Commission License (TABC)
Serve-safe certified (Food Handlers)

Nice To Haves

Bilingual skills helpful, but not required

Responsibilities

Serves guests and collects payment for meals and beverages
Provide friendly, fast and helpful customer service
Assures proper and timely set up for catering events
Maintains adequate levels of rolled silverware, table linens, glassware, etc.
Maintains clean, well-stocked and organized work areas/stations
Serves food & beverages as ordered by customers quickly and efficiently
Communicates clearly with guests, co-workers, and supervisors
Organizes duties and work area to maximize timely service delivery to guests
Provides specific direction to support staff (busser, and bartenders) in a courteous manner as needed
Observes guests needs and responds to any additional requests and to determine when meal has been completed
Assist in other areas as needed or when directed by management
Contributes to a friendly and productive work environment
Reports concerns directly to Food & Beverage Supervisor
Knows and understands the proper operation of all job-related equipment
Observes all related safety procedures when handling equipment, liquids, dishes, etc.
Uses proper protective equipment as directed at all times
Uses the proper lifting techniques when handling trays, dishes, and similar items
Attends all departmental and company-mandated meetings as required
Immediately reports all workplace injuries to the Food & Beverage Supervisor
Reports any unsafe acts, conditions, or equipment to the Food & Beverage Supervisor
Knows all appropriate first aid kit(s) locations and eyewash stations
Knows the location of the fire-fighting equipment and fire exits for the area
Maintains clean uniform at all times
Dependability, good attendance, and occasional overtime required