Waitlist & Exception Review Coordinator (OPTN)

Customer Value Partners

About The Position

CVP is seeking a Waitlist & Exception Review Coordinator to join our growing team supporting OPTN. The OPTN Waitlist & Exception Review Coordinator supports the intake, tracking, coordination, and documentation of UNet waitlist modification and exception review processes, including Regional Review Board activities. This role ensures cases are processed accurately, timelines are maintained, and review board operations are supported in a consistent, organized, and compliant manner in alignment with OPTN policies and HRSA requirements.

Requirements

Experience working with UNet Waitlist, including case review, status updates, or exception-related workflows
Working knowledge of OPTN Policies, bylaws, and review requirements related to waitlist modification and exception processes
Experience supporting case intake, tracking, coordination, and documentation in a regulated healthcare or transplant operations environment
Strong attention to detail and ability to maintain accurate, complete, and current case records
Ability to manage multiple cases and timelines simultaneously in a fast-paced, deadline-driven environment
Strong organizational, analytical, and problem-solving skills
Experience preparing case summaries, logs, trackers, and reports
Ability to identify, escalate, and help resolve workflow issues, delays, and inconsistencies
Experience coordinating with multiple stakeholders, including operational staff, analysts, and leadership
Strong written and verbal communication skills
Experience working with Microsoft Office tools, particularly Excel, Word, and Outlook
Experience working with Federal Government clients or within a federally regulated environment is preferred

Nice To Haves

Experience supporting Regional Review Board or similar case review processes
Experience with OPTN transplant operations, waitlist processes, or exception pathways
Familiarity with secure documentation, records management, and confidentiality requirements in healthcare environments

Responsibilities

Coordinate intake and processing of waitlist modification and exception requests, ensuring completeness and readiness for review
Track and manage case status, timelines, and outcomes, maintaining accurate and up-to-date records
Support Regional Review Board operations, including preparation of case materials, coordination of reviews, and documentation of outcomes
Ensure all cases and materials are aligned with OPTN policies, laws, and review requirements
Maintain structured tracking tools to monitor case flow, review timelines, and decision status
Coordinate with Policy Liaisons, analysts, and other contractors to ensure accurate and timely case review support
Prepare and maintain case summaries, logs, and reports to support oversight and visibility
Identify and escalate delays, inconsistencies, or issues impacting case processing or review timelines
Ensure all documentation and case materials are complete, accurate, and stored in approved systems
Support compliance with data handling, confidentiality, and security requirements