Waiting Room Ambassador

Fourth Street Clinic • Salt Lake City, UT

3d • Onsite

About The Position

The Waiting Room Ambassador is a key member of Fourth Street Clinic's operations team, assisting patients in navigating clinic services, registration, and care processes. This role helps maintain a welcoming and organized waiting room environment while supporting registration, triage, and volunteer staff. The position offers a fast-paced, rewarding, and engaging introduction to healthcare, particularly for individuals interested in serving underserved populations, with opportunities for professional growth.

Requirements

• High school diploma or equivalent.
• Ability to multitask, prioritize work, and remain composed in a busy environment.
• Proficiency in Microsoft Office and general computer use.

Nice To Haves

• 2-3 years of customer service experience.
• Spanish-speaking skills.
• Experience with electronic medical records (EMR) systems or previous medical office experience.

Responsibilities

• Assist patients in accessing clinic services, provide information, sign them up for waitlists, and answer questions.
• Monitor the waiting room to maintain a safe and welcoming environment; notify staff of issues or concerns as needed.
• Facilitate clinic flow by updating and monitoring the patient tracking board.
• Utilize trauma-informed care approaches when interacting with patients.
• Support registration team activities and other in-clinic patient-related tasks as needed.
• Assist triage RN staff with patient communication and triage processes.
• Participate in training opportunities and clinic activities to enhance job performance and satisfaction.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED