VyStar Intern – Analytics, Member Strategy

VyStar Credit Union•Jacksonville, FL

6h•Onsite

About The Position

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. VyStar Intern – Analytics, Member Strategy Life as a VyStar Intern: At VyStar Credit Union we are passionate about our members and our employees. For more than 70 years, VyStar has adapted to changes in the banking industry. Today, we have grown to be one of the largest Credit Unions in the United States serving more than 1 million members. Our mission ‘Do Good Bank Better’ drives our employees every day to raise the bar on how we serve our members, our community, and each other. VyStar is proudly seeking talented interns to be involved in a broad range of projects, while gaining a strong foundation of the Credit Union business. This is an exciting time to join VyStar! This position is located in Jacksonville, FL. The 9-week internship program begins the first week of June and concludes the first week of August. What you’ll do: During the internship, you will support the Strategic Initiatives department, including the Voice of the Member team. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Analytics, Member Strategy Overview: As an intern, you’ll gain hands-on experience supporting the Voice of the Member Strategy team and learn how member feedback drives business decisions and enhances the overall experience. Review and interpret data from member surveys to uncover insights. Analyze the accuracy of AI models used to process feedback. Identify opportunities to improve AI modeling and make actionable recommendations. Learn how insights are applied to shape strategies and improve the member experience. As an intern, you will: Get hands-on experience solving business needs Expand your team player capabilities Develop your leadership and business acumen Interact with Senior Executives Get paired with a mentor Expand your business network Join in community events And more…

Requirements

Pursuing a bachelor’s or master’s degree at an accredited college/university
Rising College Juniors, Seniors, Graduate Students, or Thrive Scholars
Strong written and communication skills
Flexibility to work with multi-disciplined teams
Strong use of Microsoft Office Tools

Nice To Haves

GPA of 3.0 preferred
Participation in college organizations and the community

Responsibilities

Review and interpret data from member surveys to uncover insights.
Analyze the accuracy of AI models used to process feedback.
Identify opportunities to improve AI modeling and make actionable recommendations.
Learn how insights are applied to shape strategies and improve the member experience.
Get hands-on experience solving business needs
Expand your team player capabilities
Develop your leadership and business acumen
Interact with Senior Executives
Get paired with a mentor
Expand your business network
Join in community events