VTC Technician

General Dynamics Information Technology

1d•$42 - $57•Onsite

About The Position

Transform technology into opportunity as a Video Teleconferencing (VTC) Tech with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiators. As VTC Tech you will help ensure today is safe and tomorrow is smarter. Our work depends on VTC Tech joining our team to evolve and maintain network infrastructure for the Department of Energy, National Nuclear Security Administration. The VTC technician requires a minimum of 8 years of experience in VTC , system administration or end user support. The role involves daily management of VTC and conference room systems, supporting the upgrade and installation of new conference rooms and troubleshooting technical issues. The technician is responsible for ensuring the functionality of VTC equipment, supporting conferences, and resolving any issues that arise during operations. This position also includes mentoring junior technicians, maintaining government asset inventory, and performing user training.

Requirements

8+ years of related experience
System Administration
Video Teleconferencing Services
End User Support
Troubleshooting/Problem Solving
DOE Q or TS Security Clearance Level
Written and Oral Communication
Leadership
Strategic Planning
Organization
Problem Solving
Strong analytical skills.
Ability to work independently with minimal supervision while fostering a cohesive team environment.
US Citizenship Required

Responsibilities

Responsible for daily management of MS Teams based VTC and Conference Room systems
Resolve problems and configure rooms to meet requirements for scheduled conferences.
Operate and troubleshoot VTC and conference room equipment, initiating trouble tickets for external support when needed.
Perform routine performance testing to ensure VTC equipment operates at optimal performance and capacity.
Support the installation of new or upgrades of existing VTC systems
Serve as a Tier 2+ technician, handling uncommon incidents or requests outside the standard scope.
Support VTC and Presentation Conferences, verifying functionality, assisting with setup, and troubleshooting during conferences.
Perform spot checks of equipment to verify functionality on a scheduled basis.
Troubleshoot Codec hardware, network, VLAN, software configurations, and inter-device connections.
Respond to and resolve trouble tickets within the required Service Level Agreement (SLA).
Provide user training and mentor junior VTC technicians.
Maintain an accurate and complete government asset inventory.
Other duties as assigned.
Ensure compliance with command training and employment requirements in accordance with all established policies and guidelines.
Complete orientation and competency verification programs in line with departmental guidelines.
Participate in functions and meetings as assigned, providing relevant and timely information to assist with decision-making and process improvement.
Engage in customer service initiatives and training when required.
Assist with the orientation, training, and performance evaluation of newly assigned personnel as appropriate.

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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