VTC Technician
About The Position
Video Teleconferencing (VTC) Technician Transform technology into opportunity as a Video Teleconferencing (VTC) Technician with GDIT. A career in enterprise IT means helping connect and support systems that matter. At GDIT, you’ll contribute to the delivery of reliable collaboration technology and play a meaningful role in supporting how agencies operate. As a VTC Technician, you will help ensure today is safe and tomorrow is smarter by supporting VTC and conference room technologies for the Department of Energy, National Nuclear Security Administration. This role focuses on hands-on support, system upkeep, and assisting users with VTC solutions.
Requirements
- Associate’s Degree (or equivalent experience)
- 3-5 years of related experience in VTC support, IT support, or system administration
- Basic system administration, VTC support, end-user troubleshooting
- DOE Q or TS clearance
- Strong communication, organization, and problem-solving skills
- US Citizenship Required
- Strong analytical and troubleshooting skills
- Ability to work independently on routine tasks and collaborate effectively within a team
Responsibilities
- Support daily operation of MS Teams–based VTC and conference room systems
- Configure rooms and equipment to meet requirements for scheduled conferences
- Operate and troubleshoot VTC and conference room equipment, escalating issues when needed
- Perform routine checks and basic performance testing to ensure systems operate correctly
- Assist with installing and upgrading VTC systems and conference room technologies
- Provide on-site support for VTC and presentation events, verifying system functionality and assisting with setup
- Conduct regular equipment spot checks to confirm readiness
- Troubleshoot common issues with hardware, network connections, and software configurations
- Respond to trouble tickets within established Service Level Agreements (SLAs)
- Provide basic user training and support
- Help maintain accurate asset tracking and inventory records
- Perform other duties as assigned
- Follow established policies, procedures, and training requirements
- Complete required orientation and competency programs
- Participate in team meetings and support process improvement when appropriate
- Provide excellent customer service and communicate effectively with users
- Support new personnel by assisting with basic orientation or knowledge sharing when needed
Benefits
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
- We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
