VTC Operator - Developmental (Government)
About The Position
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Tier 1 VTC Operator to support the 24 x 7 Video Operations Center.
Requirements
- TSSCI with poly (#tssci) (#polygraph)
- Possess an understanding of VTC operations and demonstrate customer service skills
- Shift position requires some weekend work on a rotational basis.
- Swing shift: 1:30pm-10pm; M-F
- Candidate must have a total of 4 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 4 years of work history OR an Associate’s and 2 years, a Bachelors’ and 1 years, a Masters and 0 years or a PhD and 0 years of work history.
Nice To Haves
- Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+
Responsibilities
- Serve as the interface with the customer for all aspects of video operations.
- Assist customers with the establishment of video teleconferences as well as perform first tier troubleshooting with VTC issues that may arise.
- Configure, operate, maintain, and troubleshoot Tandberg/Cisco & Polycom systems for video teleconferencing & multi-point meetings in classified and unclassified environments.
- Manage and operate Cisco & Polycom MCUs, Cisco VCS Controllers, Expressways, and Gatekeepers.
- Interface with customers at all levels and respond to customer issues courteously and efficiently.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
