VTC Bridge Operator

Digital Consultants, LLC•Newport News, VA

12d

About The Position

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family. Digital Consultants is seeking a VTC Bridge Operator for our contract supporting the US Army TRADOC VTC/AV Support Services. The Bridge Operator shall test and troubleshoot as required internally or with far-end sites and facilitate conferences when necessary.

Requirements

The Bridge Operator shall be available during core hours with the shift changing every two weeks from 0700-1600 to 0900 -1800.
On occasion, the Contractor may be required to work after normal hours and weekends and surge support may be needed based on mission needs.
The Bridge Operation shall be designated as Mission Essential. This personnel shall report on time or stay on duty despite late reporting, early dismissal or base closure due to weather conditions or other operation curtailing events. They shall continue to provide VTC/IPTV/AV for mission operations as required from 0700-1800 hours.
Experience working on an MCU Bridge, TMS/CMS application, connecting in different formats (H.323, H.320, IP, ISDN, Alias, DISA GVS, unclassified and classified), connecting Audio Bridge, inputting data on the bridge, and conducting Over-The-Air-Rekey using COMSEC devices
Proficient with the use of the suite of Microsoft products including but not limited to MS Teams, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS SharePoint, and MS Visio
Education/Experience: 2+ years of IT experience
Clearance: Secret
Certifications: DOD 8570 IAT Level I

Nice To Haves

CTS Certification
Cisco Certification

Responsibilities

Test and troubleshoot as required internally or with far-end sites and facilitate conferences when necessary.
Practical hands-on experience with scheduling, reserving, and managing VTC sessions.
Provide and maintain accurate record keeping for reports.
Perform daily testing and preventive maintenance on core VTC components and systems.
Perform and monitor user pre-conference testing and setup for videoconferences as required.
Monitor VIP-level VTC sessions to ensure endpoints are connected and to address and resolve issues/concerns as they arise.
Answer and respond to phone calls for VTC support/assistance; providing Tier I/II level support as necessary.
Test and register endpoints to the VTC Bridge creating templates.
Maintain and update customer templates as necessary to ensure reliable connection information.
Provide technical and operational guidance and direction to customers in establishing and operating video teleconferencing systems.
Support after-hours VTC scheduling requirements as necessary and/or when directed.
Provide training and assistance to new VTC Bridge personnel as necessary.
Report VTC issues and concerns to leadership as the need arises.