VR Program Associate (Program Associate III)

State of Nebraska • Norfolk, NE

4d • $20 • Onsite

About The Position

Join Nebraska VR as a VR Program Associate and make a difference! In this role, you’ll support our mission of helping youth and adults with disabilities prepare for, find, and maintain meaningful employment. As the first point of contact for visitors, you’ll set the tone with excellent customer service, professionalism, and a welcoming demeanor. We’re looking for someone who thrives in a fast-paced environment, takes initiative, and stays organized while multitasking. If you bring strong problem-solving skills, customer service expertise, and a collaborative spirit, we want you on our team. Apply today and be part of our supportive, mission-driven team!

Requirements

• High school diploma or equivalent and two years of experience related to the essential functions of the position.
• Any equivalent education and/or work experience may be substituted in order to meet the minimum qualifications of the position.

Nice To Haves

• Experience with persons with disabilities, providing customer service.
• Experience using a client data system and keeping accurate records.
• Experience with accounting functions such as accounts payable and accounts receivable.

Responsibilities

• Enters client information into the Nebraska VR data system (QE2) for intake, appointment set up, service provision, etc.
• Runs reports, and monitors and updates client employment milestones.
• Uploads client documents and enters task notes for all client interactions.
• Contacts medical providers, schools, and other organizations to request and collect necessary medical, school, public benefit, and financial information; and ensures receipt of requested information.
• Performs receptionist duties, responds to basic questions about Vocational Rehabilitation, and schedules appointments for clients.
• Prepares payment authorizations, obtains agreed upon goods and services and verifies their receipt.
• Contacts businesses that provide goods or services to Nebraska VR to set up payment accounts.
• Performs administrative duties and accounting work including reviewing and processing accounts receivable and payable.
• Assists VR Specialists with client purchases.
• Files, makes copies, routes information, and processes mail and postage.
• Operates and maintains office equipment, manages inventory, and orders and stocks equipment and supplies.

Benefits

• Competitive benefits, paid time off, and retirement
• 79% employer-paid health insurance, dental, vision, long and short-term disability, flex spending and health savings accounts, employee discount program, and more!
• Generous vacation and sick leave earnings each year (starting at 12 days each!), plus a variety of other leave types
• 156% state-matched retirement (yes, that’s $1.56 for every dollar!) with a guaranteed 5% return
• Thirteen paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees