VP - Transaction Banking Digital Channels Identity Product Manager

MUFG (DBA)•New York, NY

63d•Hybrid

About The Position

The Digital Channels team consists of Product Managers, Business Analysts, and Project Managers who develop online and connectivity banking products designed to address customers' banking requirements. This position is for a Product Manager with expertise in Client Access Management for integrated digital channel applications that utilize both portal-based and API/File connectivity. Responsibilities include ensuring secure access and compliance with regulatory standards while managing fraud risks. The candidate will collaborate with other Product Managers and technical teams to develop online and connectivity banking products. The role requires business knowledge, technical proficiency, and leadership skills to deliver identity solutions that align with business requirements and customer needs within the digital banking sector.

Requirements

8+ years of experience working in digital channels software design and development.
This position requires a degree from a four-year college (e.g., B.A., B.S.) preferably with a graphic design, computer science, technology, or engineering background.
Technical understanding of systems, workflows, and user journeys via an integrated portal experience.
Must be able to work independently, collaborating with all levels of business and technology team members.
Understanding of the agile development process and digital product development lifecycle is preferred.
Must be a creative problem solver who is willing to work hard and learn.
Strong organization and communication skills are required.

Nice To Haves

Advanced degree or MBA are not required but would be advantageous.
Understanding of the agile development process and digital product development lifecycle is preferred.

Responsibilities

Is a market and subject matter expert in Client Access Management, User Authentication, Portal Administration, and System Integration/Single Sign-on protocols representing industry standards, best practices, and third-party service providers for MUFG channel products.
Defining the product strategy and roadmap for identity-related products based on customer needs, market trends, regulations, and the bank's overall strategic goal
Understanding and prioritizing customer needs and challenges related to identity, ensuring the development of solutions that offer user-friendly, secure, and reliable experience
Advocates for outstanding customer experience, providing expertise and leadership on industry standards for Client Access Management, Multi-Factor Authentication, client administration, and user self-service.
Understands complex cash management entitlement structures across systems to ensure segregation of client information and user access to data based on company, account, and user level permissions, managed via both delegated and self-service administration and provisioning.
Serve as a business owner to technical teams, providing leadership and expertise for maintenance and development of product use cases, requirements, and workflows.
Partners with the Product Management team to understand product vision and roadmap to ensure client administration and enrollment capabilities are documented and implemented.
Partners with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements.
Works with Product Managers on competitive analyses, reporting product performance metrics, strategy planning and presentations.
Works with technical teams to monitor product and system performance aligned with Technical and Operational support of the channels.
Collaborates with the Product, Channels, and Marketing teams to create and/or maintain all internal and client-facing collateral for client access, authentication, and administration.
Establishes and maintains a personal development roadmap to ensure measurable growth and development are achieved.
Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Successfully completes all requisite corporate and business line compliance training.