VP Technology Services
About The Position
Position Overview: The Vice President Technology Services leads the reliability, security, and performance of Vibrant’s technology ecosystem in a vendor-led operating model. This role oversees a small internal team while directing key external partners, including our managed service provider (MSP), cybersecurity/SOC provider, disaster recovery partners, and platform specific partners. This is a leadership, governance, and accountability role not a hands-on engineering position. Success requires strong vendor management, architectural judgment, and the ability to translate organizational needs into dependable technology outcomes that support a regulated, fast-paced, entrepreneurial credit union. The VP will drive technology architecture recommendations, partner with key vendors to shape future state infrastructure, and bring those recommendations forward to the Technology Committee for approval. Requirements What You Will Do:
Requirements
- Highly reliable and secure technology environment with reduced downtime.
- Vendors are proactive, transparent, and held to clear performance standards.
- Exams and audits show improved documentation, fewer findings, and clear ownership.
- Architectural roadmap milestones are executed on time and within budget.
- Internal teams experience fewer escalations and consistent service quality.
- Proven leadership experience in IT operations, infrastructure, or technology services, or vendor-led operating models.
- Deep experience managing MSPs and externally sourced IT teams.
- Strong understanding of regulated environments, especially financial services.
- Experience leading architectural recommendations with vendor support.
- Strong ability to lead through influence, accountability, partnership, and clarity.
Nice To Haves
- Experience supporting core systems, APIs, or financial technology platforms a plus.
- Familiarity with NCUA, FFIEC, GLBA, or similar regulatory framework a plus.
- Experience working with SOC/MDR providers and DR programs a plus.
Responsibilities
- Lead IT Operations in a Vendor-Led Model
- Provide oversight of daily IT operations including help desk, endpoint management, identity and access management, and core connectivity.
- Lead a small internal IT team While reshaping roles over time to align with our simplified, outsourced technology model.
- Ensure reliable operations through clear escalation paths, performance metrics, and strong coordination with vendors.
- Establish and track service levels, performance metrics, and operational health using transparent dashboards.
- Own Vendor & Partner Management
- Serve as the primary relationship owner for: Managed Service Provider (MSP) SOC/MDR provider Disaster Recovery and backup partners Infrastructure and Technology vendors
- Drive expectations, performance reviews, contract management, and renewals.
- Hold vendors accountable for proactive service, clear communication, escalations, and timely remediation.
- Coordinate across vendors during incidents or outages to ensure issues are resolved quickly and effectively.
- Ensure external partners operate as an extension of the internal team with shared accountability for outcomes.
- Architecture Leadership and Roadmap Execution
- Lead technology architecture recommendations with vendor support.
- Own delivery of the IT Roadmap.
- Ensure architectural decisions align to: Enterprise operational needs Lending and deposit program scalability Infrastructure modernization Cloud Strategy
- Bring architecture and vendor recommendations to the Technology Committee for decision and oversight.
- Governance, Risk & Regulatory Support
- Own IT governance artifacts including policies, standards, and procedures.
- Lead vulnerability management coordination with internal teams and vendors, ensuring findings are tracked, remediated, and documented.
- Support Risk and Compliance during exams, audits and assessments as the IT subject-matter expert.
- Maintain documentation alignment with regulatory expectations including NCUA, FFIEC, GLBA, and third-party risk frameworks.
- Review SOC reports, complementary user entity controls, and vendor audit evidence for compliance and remediation needs.
- Disaster Recovery & Resiliency
- Own disaster recovery strategy, planning, and testing cycles.
- Ensure regular testing is performed, documented, and aligned with business continuity needs.
- Coordinate DR readiness across internal teams and vendors.
- Business Partnership & Planning
- Serve as a trusted technology partner to the COO and operational leaders to translate enterprise initiatives into a practical, safe, and scalable technology execution.
- Balance service quality, risk, cost, and vendor dependency when recommending solutions.
- Manage technology budgets related to infrastructure, services, and vendor ecosystems with a strong focus on cost discipline.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
