VP, Strategic Accounts

Moder

About The Position

The Vice President, Strategic Accounts is responsible for driving revenue growth, nurturing executive-level client relationships, and ensuring the delivery of high-value solutions to strategic clients. This critical role develops account strategies, aligns internal resources, and fosters long-term partnerships that lead to business expansion and exceptional client satisfaction.

Requirements

Proven ability to build and maintain relationships with client’s executive level staff, as well as internal management team.
Capable of multi-tasking across a vast set of responsibilities
Strong communication skills (written, verbal, presentation) with the ability to communicate at all levels.
Ability to build credibility and trust by understanding and addressing client needs and requirements.
Ability to travel up to 50% based on client and business needs
Successful track record in selling Business Process Outsourcing or IT Outsourcing
Minimum thirteen years of mortgage industry experience
Bachelor's degree

Responsibilities

Develop, manage, and execute comprehensive account plans for high-priority accounts.
Serve as the primary point of contact for executive relationships within assigned accounts, ensuring alignment on business objectives and strategies.
Collaborate with cross-functional teams (e.g. Solutions, Transitions, Operations) to ensure seamless service delivery that meets client expectations.
Identify and pursue upselling and new business opportunities within strategic accounts to achieve revenue targets.
Forecast and track key account metrics to monitor progress and identify areas for improvement.
Act as a trusted advisor and advocate for clients, understanding their challenges and aligning solutions to their needs.
Coordinate regular business reviews with clients to assess performance, satisfaction, and opportunities for improvement.
Build and maintain strong relationships with senior-level executives and other key stakeholders to strengthen relationships.
Provide thought leadership and industry insights to clients to position the organization as a strategic partner.
Monitor industry trends, competitor activities, and emerging technologies to anticipate client needs and market shifts.
Represent the organization at industry events, conferences, and client forums.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Performs other related duties as assigned.
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.