VP Slots Operations - MGM Grand Detroit

MGM Resorts International

6d

About The Position

The Vice President of Slot Operations provides strategic leadership and direction for the Slots department in partnership with the Gaming Center of Excellence. Accountable for oversight and leadership of all staffing, guest service initiatives and employee engagement, and ownership of all profitability of the property's Slots department. Ensures that all activities and practices adhere to the policies, philosophies and regulations of the state's Gaming Control Board and in accordance with departmental and property policies, practices, and procedures

Requirements

• Bachelor’s degree in business, Hotel Administration, or an equivalent combination of extensive management experience within a gaming resort environment.
• 6+ years of leadership experience, demonstrating a strong track record in directing and managing large, diverse teams.
• In-depth understanding of slot operations, processes, technology, and regulatory requirements, supported by prior experience serving as a VP or Director of Slot Operations in a high-volume, integrated casino resort.
• Excel at driving operational performance, optimizing floor efficiency, and enhancing the guest experience.
• Culture-driven leader who builds high-performing teams, fosters collaboration, and models accountability.
• Committed to developing talent, elevating engagement, and creating an environment where team members thrive and deliver exceptional service.

Responsibilities

• Leads employee engagement, guest service, and overall performance within Slot Operations while driving financial outcomes, operational efficiency, and casino credit decisions.
• Partners with property leadership and the Gaming Center of Excellence to develop annual business plans, optimize floor layout, approve policy changes, and manage gaming equipment and supplies.
• Oversees all staffing, training, development, performance management, and policy compliance within the division and maintains strong communication with Table Games, Player Development, and Special Events to enhance guest service.
• Manages machine mix, game configuration, placement, and timely equipment repair to ensure strong operational performance.
• Promotes a culture of teamwork, recognition, diversity, and succession planning while ensuring adherence to company policies and regulations, and drives continuous improvement to boost productivity, reduce costs, and strengthen guest loyalty through the delivery of SHOW and all guests experience initiatives

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees