VP, Senior Account Director
About The Position
The Vice President, Senior Account Director will report to the VP, Group Account Director and will lead a strategic partnership with a global B2B manufacturing client. This is a high-impact role based in Denver, Colorado, where you’ll serve as the senior Merkle presence and the go-to connection between the client’s digital and IT leadership, our global delivery teams, and U.S.-based stakeholders. You’ll be at the center of a multi-year digital transformation journey—covering technology strategy, user experience design, organizational change, and enterprise-scale web development. The VP, Senior Account Director, will ensure client satisfaction, delivery excellence, and long-term success.
Requirements
- 10+ years in client services, account management, or delivery leadership within digital transformation or enterprise technology.
- 5+ years of experience leading large-scale digital programs with globally distributed teams.
- Strong knowledge of CMS, CRM, enterprise architecture, and digital commerce (Adobe and Salesforce experience is a plus).
- Proven ability to manage stakeholder relationships in B2B or manufacturing environments.
- Exceptional communication and influencing skills—able to build trust and navigate ambiguity.
- Comfortable working in matrixed organizations with competing priorities.
- Strategic thinker with a delivery-focused mindset.
Responsibilities
- Build Strong Client Relationships
- Be the trusted senior Merkle representative on-site in Denver.
- Act as the primary point of contact for strategic conversations, delivery updates, and issue resolution.
- Anticipate challenges and proactively address them, keeping both client and internal teams aligned.
- Translate client priorities into actionable plans for our global delivery organization.
- Lead strategic planning sessions, roadmaps, and quarterly business reviews.
- Drive Delivery Excellence
- Oversee multiple workstreams—from technology strategy and UX to organizational change and enterprise web development.
- Align global teams across the U.S., EMEA, and offshore locations to deliver high-quality outcomes.
- Partner with program leaders to manage dependencies, mitigate risks, and maintain delivery standards.
- Bring deep expertise in CMS, CRM, enterprise platforms, and digital commerce to guide decisions.
- Influence and Collaborate
- Navigate a matrixed organization and advocate for resources, pricing, and margin decisions.
- Influence senior leaders across regions to align on staffing and scope.
- Foster collaboration and transparency between geographically distributed teams.
- Advise client leadership on digital transformation trends and customer experience innovation.
- Grow Revenue
- Maintain continuity of recurring work and ensure renewals.
- Support proposals and contract discussions while laying out the groundwork for future growth.
Benefits
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k,
- Flexible paid time off,
- At least 15 paid holidays per year,
- Paid sick and safe leave, and
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
